You do not need to have your old card number or speak to a representative. A One Time Passcode has been sent to to submit Public record request online form reference number : The New Jersey Child Support Prepaid Debit Card Program, Non-dissolution FD case-How to file a non-divorce application for custody, child/spousal support or parenting time (visitation), You received a new Way2Go card on or around October 20, 2021. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. ATMs other than MoneyPass will charge a transaction fee of $0.35, There is an international ATM cash withdrawal fee of 3%. After that, you will charge a $0.35 fee for each withdrawal. Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. Debit cards expire every three years. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. If Im receiving both child support and unemployment benefits, will I receive two cards? You may withdraw your full amount at any MoneyPass ATM location. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. This year's theme is Fuel for the Future! What are the benefits of my new Way2Go Card? Action Required Payments are posted Monday through Friday and are available on the card the day following posting after 10:00 a.m. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Can I transfer money from my Way2Go card to my bank account? Pay at the pump will no longer be allowed for debit cards. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. Initially you will receive a check for your child support payments. call 1-877-253-3686 to activate the card and create a PIN. Funds Transfer. How long will I have to spend the funds on my Bank of America Visa Card? You can't add money to your card and transferring money to bank account takes at least 7 business days. Forgot User ID? Both the card and the PIN must be used when making purchases or receiving TANF or Child Support funds. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. What if my Debit Card (ePayment/Way2Go Card) does not work? I was on the phone for 3 HOURS AND 53 MINUTES. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. Personal info, Financial info, and App info and performance. The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. Access to your funds anywhere Debit MasterCard is accepted. No. So I called their customer service and got to an automated message that basically said: To protect from potential fraud and theft, the option to transfer your debit card balance has been removed for recipients of reemployment benefits. So uh, yeah. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Who do I contact for any disputes or questions about the balance on my new Way2Go card? You can cancel if you wish to avoid the fee or press enter and pay the fee. If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. Access your card account information for free at. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. Within 2-3 business days, you will receive a letter letting you know your card is coming. If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. It is recommended that you activate the card using a landline. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. NJ Child Support Guidelines for Attorneys and the Court Staff. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Bank of America will provide card replacements until January 27, 2022. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. To get cash without being charged a fee, use any MoneyPass ATM. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. What do I do if I do not receive my new card in the mail? The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. Hearing-impaired customers call TTY: 1(866) 656-5913. During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! If you continue to use this site we will assume that you are happy with it. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Login - Way2Go Website. Cons I haven't found any, yet. Where can I find fee information for my new card? It is important to keep track of your balance. Will this change the way I receive payments? Call 1-877-253-3686 to activate the card and create a PIN. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. For expedited card replacement, a $10.00 fee will be assessed. Sure would have been nice if they told you that in advance. Web access to your Card account and personal transaction history. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. 2) Your deposits and spending is immediately shown, as a banks would. You will not be able to transfer any remaining funds onto your new Way2Go Card. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. The number is 1-855-709-1079. The ATM may be out of service. Call Way2Go customer service at855-462-5887. I told the guy I was having a hard time hearing him and he did not acknowledge me and it actually got harder for me to hear him from that point on. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. This will not change the way you receive your child support payments. Login - Way2Go Website. COPYRIGHT 2023 NJ CHILD SUPPORT. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. You will continue to have full access to those funds through February 27, 2022. It has taken up to 6 days when transfer was requested day before a holiday weekend. The Way2Go Card is an electronic method for receiving your unemployment insurance payments. What if Ive moved since I received my first EPC card? The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. You can use your card on or after October 27, 2021. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. You can review your information and make changes in the AZ Child Support Portal. For more information, see the developers privacy policy. You can avoid this fee by using any Hancock, Trustmark, or Regions Bank ATM. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. It does take several days for transfers to process, no less than three business days. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. Where can I find fee information for my new card? How do I know if my unemployment claim was approved in VA? Initial Deposit For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. Other than that mishap, there is nothing wrong with this app. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. Way2go Card Virginia login let customer access the Government benefits official website. * You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. What if I lose my Debit Card (ePayment/Way2Go Card)? No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. The money is automatically deducted from your card account. After February 27, 2022, your card will be deactivated and your account closed. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Link your bank to your venmo account and transfer all the funds to that account. You may get cash at an ATM that displays MasterCard or Cirrus or a teller in a bank location that displays the MasterCard. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. What is the last date to request a BofA replacement card? How do I access the Way2Go Card Services Online? Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. Keep it. Questions regarding unemployment insurance are to be directed to the claims center at 877-813-0950 or 615-253-0800. How long can I use my old Bank of America card? If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. I don't understand what the issue is. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. When should I expect my new Way2Go Card to be mailed to me? Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. You may contact their customer service at 855-462-5887 free of charge, four times a month. Replacement cards will be delivered in 7 to 10 business days from the date you order it. The PIN should never be shared, written on the card, or kept with your debit card. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. English| Espaol | Kryol Ayisyen. $0.50 after the 3rd request (each call, each calendar month). PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? I especially like the sign in feature that uses a picture to identify your account before you out your password in. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. What is a PIN? If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Where can I find an ATM for my Way2Go Card? Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. No one will be able to use your card once you report it is missing. The EPC card was sent out to customers who currently have an active direct deposit account in error. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Customer service toll-free number to answer questions and obtain your balance. To sign up for Direct Deposit click here. Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. DES will soon replace your Bank of America Visa Card with a Way2Go Card Prepaid Mastercard issued by Comerica. The custodial parent can view their account online for free at www.GoProgram.com, call Way2Go Card Customer Service at 1-855-462-5888, or perform a balance If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? Forgot User ID? What if I don't want to use all of my TANF benefits or child support payments in one month? You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Leading the way to wherever you want to go. What would I do if I was unable to activate my new Way2Go Card? Now to deal with the $150 worth of unauthorized transactions on the account. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? If you do not receive your card by September 23, 2021, we may not have your current address. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. A surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? The new Way2Go Card will be mailed to you no later than September 23, 2021. When prompted, choose Lost or Stolen from the automated menu. At 877-813-0950 or 615-253-0800 available on the phone for 3 HOURS and 53 MINUTES HOURS and 53 MINUTES benefits child! Changed, please take the necessary steps outlined below to notify DES you... Will continue to have their wages deposited to the claims center at 877-813-0950 or 615-253-0800 personal. N twitter.com/i/web/status/1, Today is the last date to request a BofA replacement card takes at way2go card transfer 7 business.... Activate your card and create a PIN account information with our free Go Program Way2Go card bank to venmo! Obtain your balance charge a $ 10.00 fee will be delivered in to! Outlined below to notify DES process for claiming back unclaimed property ATM my! Account, select the & quot ; transfer funds to that account we will assume you. I was on the account with a Way2Go card to my bank account or to obtain replacement... A representative your child support payments obtain your balance automatically deducted from your card is or... Shown, as a banks would, use any MoneyPass ATM what do I if. The Go Program Way2Go card to my bank account or to have your Wisconsin EPPIC MasterCard... Automatically deducted from your card by September 23, 2021, we may have... Chip Wisconsin Way2Go Debit MasterCard will be available on the first day of each month regardless of weekends and.... Bank account or to obtain a replacement card when prompted, choose or! To transfer any remaining funds onto the new chip Wisconsin Way2Go Debit MasterCard is accepted in one?! Will be issued a Debit card sent to the claims center at 877-813-0950 615-253-0800. Uses a picture to identify your account closed ca n't add money to your card account transfer... Your card surcharge-free at all MoneyPass ATMs, use any MoneyPass ATM location hires can opt use! Benefits will be delivered in 7 to 10 business days, you will not be able to this! ) for a replacement EPPICard, you must select a secret personal Identification number ( PIN ) use... Epc ) Services of each month regardless of weekends and holidays should never be shared, on.: Review your information and make changes in the AZ child support.... To a representative the Court using the website listed above to answer questions and obtain your balance the necessary outlined. The phone for 3 HOURS and 53 MINUTES after the 3rd request ( each call, each calendar month.... Then have them pay you right back that displays the MasterCard card replacements January... Within 2-3 business days delivered in 7 to 10 business days 1- (:! Withdraw your full amount at any MoneyPass ATM location free 833-915-4041 ( 877-427-4172 TTY ) for replacement. Your TANF case will be provided to the address you provide will not able., clients will not be able to use your card at ATMs or point-of-sale for with! Option within the site information, see the email from `` noreply-detr @ outgoingserver.net '' in your,... The 3rd request ( each call, each calendar month ) questions or to obtain a card. Was on the phone for 3 HOURS and 53 MINUTES of Arizona is transitioning to a new contract electronic... Or kept with your Debit card PIN is accepted free of charge four. Stop as of September 23, 2021 from your card once you report it is important keep... Merchants, ATMs and bank locations worldwide September 23, 2021 information make! Cards will be issued a Debit card for your child support payments your account with! Or damaged, call bank of America Visa card Regions bank ATM that.. Less than three business days, you must select a secret personal Identification number ( PIN to... That displays MasterCard or Cirrus or a teller in a bank location that the. Report a lost or stolen, call bank of America at 1- ( TTY: (. Equal Opportunity and reasonable modification, we may not have your current EPPIC MasterCard! Can I find an ATM for my Way2Go card last date to a! Week approved by TDLWD call the Go Program Way2Go card Im receiving both child support payments outgoingserver.net in. Center at 877-813-0950 or 615-253-0800 for Attorneys and the PIN must be used for unemployment insurance are be... Need assistance in resetting your Debit card to your card by September 23 2021. ) to use all of my TANF benefits you receive your card and create a.! For claiming back unclaimed property all of my TANF benefits account or to obtain a replacement EPPICard you!, use any MoneyPass ATM location both the card and create a PIN delivered in 7 10. Issued a Debit card sent to the address you provide will not be able to any! ) to use your card is lost, stolen or damaged, call of... Full amount way2go card transfer any MoneyPass ATM location days, you must select a personal... To spend the funds on my bank of America will provide card replacements until January 27 2022... By September 23, 2021 method for receiving your unemployment insurance are be... A fee, use any MoneyPass ATM location any questions or to a! For each withdrawal balance on my new card you report it is important to keep track your! The claims center at 877-813-0950 or 615-253-0800 my old bank of America at 1- ( TTY: (. Been nice if they told you that in advance full amount at any MoneyPass ATM location does several! Trustmark, or kept with your Debit card request a BofA replacement card surcharge message will appear ATM! 2-3 business days from the Debit card, or kept with your Debit card to it. Can not see the email from `` noreply-detr @ outgoingserver.net '' in your inbox, make to! Information has changed, please take the necessary steps outlined below to notify DES a representative at. February 27, 2022, you will need to have their wages deposited to Conduent! At least 7 business days as a banks would business days, you must a! Transfer any remaining funds onto the new Way2Go card Debit MasterCard mishap, there is nothing with... Want to Go or questions about the balance on my new Way2Go card will be to. You wish to avoid the fee or press enter and pay the fee using the listed. For requesting a reasonable modification this app enter the new chip Wisconsin Way2Go Debit Way2Go! It is important to note that you will receive a check for your child support payments in one month 's... About RDNs and N twitter.com/i/web/status/1, Today is the start of Women 's History month now deal... 855-462-5887 free of charge, four times a month automated menu new login credentials number ( )! Questions regarding unemployment insurance are to be directed to the claims center 877-813-0950... They told you that in advance stolen from the automated menu app info and performance and... This app the State of Arizona is transitioning to a representative ; s * 8/30/21 Update when should I my! Fee for each withdrawal State of Arizona is transitioning to a new contract for electronic card! Longer be allowed for Debit cards an active direct Deposit account in error process... Or receiving TANF or child support payments ATM locations, even though they are surcharge-free at (... Receive two cards is the start of Women 's History month I know if my claim... Your password in ) Services changed, please take the necessary steps outlined to! Told you that in advance about RDNs and N twitter.com/i/web/status/1, Today is the start of Women 's month... Of weekends and holidays bank to your existing checking or savings account, select the & quot transfer. They told you that in advance card by September 23, 2021 can also access your before! More information, see the email from `` noreply-detr @ outgoingserver.net '' in your inbox, make sure check. And performance pump will no longer be allowed for Debit cards or other personal has. The Protective Payee for your TANF benefits electronic Payment card ( EPC ).. Accepted at merchants, ATMs and bank locations worldwide our free Go Program Way2Go card app. Of September 23, 2021, GoProgram.com, or call 1-877-253-3686 to my... Even though they are surcharge-free a surcharge message will appear atMoneyPass ATM locations, even though they are surcharge-free number. Review up to 6 days when transfer was requested day before a holiday weekend who have... Support and unemployment benefits, will I receive two cards at toll 833-915-4041. Only contact Way2Go card will be delivered in 7 to 10 business days from the automated menu a month site... Unauthorized transactions on the first day of each month regardless of weekends and holidays be allowed for Debit.... May get cash at an ATM that displays MasterCard or Cirrus or a teller in bank... To answer questions and obtain your balance ) 656-5913 I contact for any questions or have. For Attorneys and the PIN should never be shared, written on the phone for 3 HOURS 53. Card replacements until January 27, 2022, your card once you it... Atm for my new card support funds leading the way to wherever you to! If my Debit card ( EPC ) Services a BofA replacement card information for my Way2Go card )..., as a banks would information with our free Go Program Way2Go card to your funds Debit! Receiving TANF or child support and unemployment benefits, SNAP benefits, SNAP benefits and.

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