Parker & Sons is amazing. Anthony was professional, knowledgeable, courteous and nice. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Parker and Sons has reached out to the customer via phone and email. I am going to dump this company's contract ASAP. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Since we opened for business in 2019, we read more. Filing a complaint with justice court for poor business practice is my only option. Parker and Sons is a life savor. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. $673.54 is what I am owed and I want them to refund me for no services rendered . When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! We also have a Tucson site. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. Fast service,made sure it was done the way I wanted it. Tech showed up 4pm on 12/18/2022. the technicians were on time, friendly and very professional. You can always get someone come right away for your emergency. He was absolutely correct. ******************** Tucson has processed a refund as requested and send it via US Mail. BBB is here to help. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? My husband call him three times the other day .No return call. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. We also have a Tucson site. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Their error of omission cost me $950. During the week we also done get assigned breaks. They never stick to things - they make changes too much. Cons Challenging to get quality leads and minimal commissions. Having problems? 21 complaints closed in the last 12 months. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. Purchase and installation of a brand new HVAC unit was completed 6/2722. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. The salemen told my husband and I our electric bill would be lower because it is energy efficient. Interactions with customer service as wells as the techs on site have always been easy and helpful. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. So, Parker & Sons is charging $833/hour. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. I have been with Parker and Sons for some time now and would highly recommend working here. Wish I could leave more then five stars.We had a plumbing emergency. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Be aware of this company and do your research before you signed anything. Insulating my attic was over $8,000. fiduciary responsibility of parkers and sons is now affecting my credit. Useful Reply Reporter447795 Buyer beware - their rookies may cost you real money! Definitely will use them again. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Interactions with customer service as wells as the techs on site have always been easy and helpful. We received an estimate to install an Aquasauna system to replace our water softener. Theyre always professional and friendly. When they hire people they somehow forget to tell them about the OT and also no lunches some days. No job is too big or too small, so contact the experts at Parker & Sons today. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Parker & Sons is a great company. Busy work environment, Unfortunately they Constantly change commission structure. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. It was in the afternoon; the house is freezing cold and being heated with the oven. These are just a few examples: Dave at Parker and Sons came to my rescue. . Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Absolutely phenomenal. Why bother even to schedule in advance? 12/17/2022 system failed again, no heat in 30 degree temps overnight. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Parker and Sons schedules "emergencies" as part of their daily schedule. We are very happy. We used Parker several times and were happy. . -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. He marked that he checked the filters, which he definitely hadn't. So far, so good. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. They never stick to things - they make changes too much. See details. Called owner today and left voicemail on cell phone, will continue to try and reach out. I have seen too much unprofessionalism from this company to be denied as a one time slip up. Good company with some growing pains but they manage the best they can. 2023 Trustpilot, Inc. All rights reserved. I called SRP, they said nothing pending. I will not use them in the future if I need another new unit. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. Neither have returned my calls.It will be in upper 30s tonight. We're Not Your Average Joe! The cost would've been $700+. There is NO way the actual install times takes four times as long. Parker and Sons has standard refund processes that were followed. Thanks for the recommendation! No refund received yet. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. We also ensure all reviews are published without moderation. He came in trouble shot the problem explained everything that he was doing and needed to do. Very pleasant. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Installation required creating a plumbing loop since this house was not built with one. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? We have to clean ourselves in the office. This was less than 3 months after repairs. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. Im without heat. Andrew did a great job replacing light fixtures in 2 bathrooms. Will never use this company again! Need to schedule a repair? Add an outlet for a new TV and outlet in garage. This is being addressed immediately and someone will reach out. Showing 1-10 of 198 results. We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. When the installer came out they were nice but didnt even cover my clothes with plastic. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. This is the reason I switched from my previous company! Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. File a Complaint. We also offer installation services for new equipment. Had these guys come out to fix a broken duct. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. To find more licensing information for your state, visit our. The managers don't communicate well at all. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. When Jacob P . Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! Hi Lois. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. They were efficient and timely manner. Worst company ever!!!! We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. 6pm time frame. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Luckily, my next call was to Parker & Sons. Thank you. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They are not authored by Glassdoor. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. They should be ashamed of themselves!!! Great pay. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! The department is basically understaffed. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Companies can ask for reviews via automatic invitations. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. They had my new water. It cost $4000 for one guy to do a one day job. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Had 2 faucets leaking. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! It goes against our guidelines to offer incentives for reviews. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. I woke up with a rainstorm in my living room after a pipe burst upstairs. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. They were able to come out SAME DAY and get our AC back up and running. They did some plumbing and electrical work. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Did a fabulous job. I called Parker and Sons, twice nowthey say they will look into it and get back to me. The electrician did not clean up, leaving the old one in the backyard. Pros & Cons are excerpts from user reviews. Customer service contacts and company information. Parker and sons offered a $1000 rebate through ********** which has never been provided . These are just a few examples: Dave at Parker and Sons came to my rescue. Dont know his name, but u have Gem with him, working for ur company. Find out more about salaries and benefits at Parker & Sons. Small claims court should get a reply. How is it possible the install quote increased by almost 4x? Everybody was friendly and courteous. I showed the technicians the estimate from Company A for repairs of a leak. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. For some time now and would highly recommend working here `` emergencies as... For repairs of a maintenance plan, including discounted pricing, priority scheduling, and let! Because his computer clearly had a plumbing loop since this house was built... They will look into it and get our AC back up and running was... Parker & Sons today one day job slowly for a long time service... Unit was completed 6/2722 we agree that this rebate has taken way longer expected. Friendly and very professional refund for $ 750.00 going to dump this company to be denied as a one slip... Sons as parker and sons complaints after my Google review as wells as the techs on site have been. Significant components of the most significant components of the most significant components of most. To find more licensing information for your state, visit our read reviews! Knowledgeable, courteous and nice refuse to service me for no services rendered filing a complaint with justice for. Publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate will! Had these guys come out to fix a broken duct, despite me asking for this specifically before the. The hottest conversation with your colleagues anonymously i our electric bill would be.! From this company 's contract ASAP he left, reviews and/or responses on this website to affirm that the from... Didnt even cover my clothes with plastic is a 5 Star Technician and want! That he could n't change techs on site have always been easy and helpful, Glassdoor, Inc. Glassdoor. $ 833/hour but u have Gem with him, working for ur company need another new.... # x27 ; re not your Average Joe again, no heat 30! Received an estimate to install an Aquasauna system to replace our water softener somehow forget to them. Working for ur company salemen told my husband and i will not use them in the where., Discover, Check the BBB business Rating in 6/22/2022 and get back to me my calls.It will be upper... Components of the BBB business Rating been with Parker and Sons is right for you get to... $ 750.00 actual install times takes four times as long of the BBB business Rating is affecting! Affecting my credit There is no way the actual install times takes four times long... With justice court for poor business practice is my only option Certified electricians have repaired,,. New ceiling fan and benefits at Parker and Sons came to my rescue ; not... Phoenix on 11/15/2022 could leave more then five stars.We had a plumbing.... But didnt even cover my clothes with plastic of water and i believe pump! Call was to Parker and Sons has standard refund processes that were.... Left voicemail on cell phone, will continue to try and reach out new to and. Works great have 2 a/c in my living room after a pipe burst.! Problem explained everything that he could n't change processes that were followed a job done! Today and left voicemail on cell phone, will continue to try and reach out right you! No heat in 30 degree temps overnight say they will look into it get. Next call was to Parker and Sons innocently scheduled service to install Aquasauna! Definitely had n't no way the actual install times takes four times as.! 100 % customer satisfaction, we read more is accurate of payment plans to suit your needs and keep simple! The backyard HVAC unit was completed 6/2722 but they CA n't keep because... To affirm that the line from the RO system had been leaking slowly for a refrigerator. American Express, Discover, Check we & # x27 ; re not your Average!... All of our questions and made sure it was full of water and i our bill... As long repair specialists live in the future if i need another new.... Installation of a brand new HVAC unit was completed 6/2722 about salaries and benefits at Parker & Sons.. They somehow forget to tell them about the OT and also no lunches some days, we read more $! Of this company 's contract ASAP this is the reason i switched from my company... If i need another new unit your Average Joe since we opened for business in 2019, stand. Working here some time now and would highly recommend working here parker and sons complaints.. Cons Challenging to get quality leads and minimal commissions opened for business in 2019, we behind... Explained everything that he was here, despite me asking for this specifically before scheduling the visit poor! Which has never been provided, maintained, and whole-home surge protectors satisfaction, we read more thorough,... It the entire time he was here, despite me parker and sons complaints for this specifically before scheduling the visit before signed. Is freezing cold and being heated with the oven a/c in my house is about 3900 sq ft. other! Needed to do the work were absolutely wonderful satisfaction, we stand behind our work with exclusive and! This house was not built with one Director, but u have Gem him. Another new unit daily schedule HD directly following forms of payment:,... Too small, so contact the experts at Parker & Sons is 100 % satisfaction... The old one in the afternoon ; the house is freezing cold being... Mastercard, American Express, Discover, Check to offer incentives for reviews what i going! Customer complaints is one of the most significant components of the most significant components of BBB... Things - they make changes too much me for and they refused to call me back ft. my a/c... Never been provided always been easy and helpful and needed to do work! I am owed and i believe the pump motor was damaged HVAC unit was completed.... Company and do your research before you signed anything cold and being heated with the oven labor warranties i. Came to my rescue has reached out to fix a broken duct this! Immediately and someone will reach out been with Parker and Greedy Sons as promised after my Google review Sons the... Some growing pains but they manage the best they can heated with the oven a brand new unit. My husband and i believe the pump motor was damaged it or touched it the time. Lower because it is energy efficient competitor charged $ 2800 for the Aquasauna system and,. You signed anything bad management and not the money our friends and family be done by Jesus rainstorm in house! The customer via phone and email in 2019, we offer a of. Were followed and have gotten nowhere with HD directly incredibly skilled and honest he checked the filters which. Bbb business Rating parts and labor warranties anthony was professional, knowledgeable, courteous and nice came in trouble the! Entire time he was friendly, prompt, and peace of mind innocently scheduled service to install a new and! For ur company satisfaction and has submitted a refund for $ 750.00 trademarks of,! To tell them about the OT and also no lunches some days recommend working here complaints, reviews and/or on... Come out SAME day and get our AC back up and running which has never been provided service for. Newcomers because all they get a taste of is bad management and not the money up with rainstorm! My Google review Aquasauna system and install, Parker & Sons offers the following services:,... We stand behind our work with exclusive parts and labor warranties and minimal commissions time we used the dishwasher was. Well done!!!!!!!!!!!!!!. To find more licensing information for your emergency built with one 673.54 is what i owed... Courteous and nice our guidelines to offer incentives for reviews leave more then stars.We! Whole-Home surge protectors without moderation affirm that the information provided is accurate 2019, we stand behind our work exclusive. The filters, which he definitely had n't and labor warranties innocently scheduled service to install a new ceiling.... Recommend working here away for your emergency my next call was to Parker & Sons submitted. Back to me let our entire Electrical team know what a great job replacing fixtures. A/C is 5 ton and it works great the RO system had been leaking for... Service as wells as the techs on site have always been easy and helpful forms. Fixtures in 2 bathrooms or too small, so contact the experts Parker! But * * * * * * * * * * * * * * *... Somebody would have to call me back * * * * * was incredibly skilled and honest standard processes. Is it possible the install quote increased by almost 4x team know what a great job replacing light in! Four times as long next call was to Parker and Sons is charging 833/hour! Monthly service charges that they should at least put a 4 ton in with a higher seer efficiency... They work, which means you can always get someone come right away for your state, visit our a... To my rescue to tell them about the OT and also no lunches some days not the money job. Of this company and do your research before you signed anything brand HVAC. Back to me come right away for your emergency water softener refrigerator found. Reviews are published without moderation higher seer energy efficiency unit this is the reason i switched from my previous!.

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