If you have paid in full, the amount will be issued in the form of FCC. Guests booked on SL or ML series ships may choose another ship in either series. Multiple FCCs may be applied per guest within the same reservation. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Book today and enjoy 75% off your second guest's cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. The even occurred in February of 2023. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. As shown, penalties for cancellation are higher for Haven Suites, Garden Villas, and Holiday Sailings. How To Cope With Cruising's Pause? CC Help Jenn endobj Virginia. If your original booking was cancelled due to Global Suspension and you chose compensation in the form of 125% FCC, which was applied to a new sailing that has also been cancelled as part of Global Suspension, you may still choose to receive a refund. All deposits are non-refundable . If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. I like many others have many thousands of dollars tied up funding Celebrity failures. We did those ourselves online and the credits were on the card quite quickly. Celebrity cancellation policy. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. stream To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing. So far we have received no email to acknowledge our requests. It took about two weeks from the time I cancelled until I got my refund. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Yes, our Emergency Travel Team will automatically change the flights at no cost. When opting for a refund you will forfeit the bonus 25% amount of your FCC. I don't believe we will see that in the refund, but we can hope. So it will all take time. FCC may be transferred to another guest in an Individual or non-contracted Group booking. If the airline does not accommodate the use of the ticket value within 12 months of ticket issue date, you should contact Flights by Celebrity via email at choiceairsupervisors@rccl.com. 75% of total price. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. Since I may never travel again, I replied that I just want a credit issued to my CC. From August 2022 Travel + Leisure, published by TI Inc. Ships' Registry: Malta and Ecuador. Unfortunately, no. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. If youre a resident of the UK or Ireland and booked directly with Celebrity Cruises, you will need to contact us at 0844 493 2043 or access the Global Suspension refund request form on our website in order for your refund request to be processed. Different refund policies may exist for bookings made outside the United States or Canada. 154. Very easy to doand got the same message as Jim in response. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? Future reservations are subject to prevailing fares and offers in market at time of booking. and this is for Oct. but left Ashdod alone and added 2 days in Haifa. All taxes and fees will be refunded back to original form of payment. P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Please reference the chart below. So, Celebrity is ahead in the notification dept. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. 19952023, The Independent Traveler, Inc. Any other canceled sailings can be found here Cancellation Policy Due to COVID-19 If your cruise was canceled by Celebrity due to COVID-19, you'll have 2 choices in regards to a refund: Receive a 100% Future Cruise Credit Request a 100% refund to the original form of payment. The agent was very understanding when I voiced concern about the trip. The value of your original Cruise With Confidence FCC will be restored to a new FCC. I think they are working through the cancellations. There was one question as to whether you were apply for it or an agent acting for you. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. Called yesterday..easy to get through, and was advised the refunds to card are in process, After 30 days, we will consider filinga credit card dispute, as that was the time we were told the credit card refund would take. Powered by Invision Community. If you request a refund, your 125% FCC will be deactivated. If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. Q. For me there is a lot of money at stake which includes business class travel to the US and back to the UK, and an Aquaclass cabin. Multiple FCCs may be applied per guest within the same reservation. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Given how messed up the X web site is I wouldn't trust it or conduct any business on it. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. Existing bookings and new bookings made May 6, 2020 through March 31, 2022, with departure dates through September 30, 2022 are eligible for the Best Price Guarantee. 50% of total price. Feb 13 Millie cruise out of Hong Kong - Received the 50%. Their response: "We are offering a 1 year Future Trip Credit for rescheduled travel dates on this policy. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. After completion I copied a pop up notification but nothing like an auto response from Celebrity. Will I receive a refund for those? For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. Captain's Club members may call (844)418-6824. There is no need to call to initiate the process. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. By 0:43. What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? Just got an email that my waterfall tour excursion in Puerto Plata got cancelled. Certain promotions will be excluded from the policy. Yes, pre-cruise purchases will be refunded to the original form of payment. 30 days or less. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. Verified customer. If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. I guess I should have asked if I had to go thru. :3"/ Cu*D Guests will have to pay full rate for new hotel/land tours. I called just after X canceled our B2B for early April. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. I was told that each cancellationwas going to be handled manually and it could take up to three weeks to process. Europe What payments are refundable on the sailings cancelled by Celebrity Cruises? As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. We canc March 11 for our April cruise. Celebrity, like many lines, has been offering customers on canceled sailings a choice of either a full refund or a credit. Started August 27, 2021, By The future cruise certificate will be issued to you within 30 days. Refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier. Canceled Sailings Due to Suspension of Global Operations, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. Cruise was 1st April and I contacted X the day after the notice. More happens on the Edge. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. Unfortunately, at the time of cancelation, all promotional offers, amenities, and value adds are removed and will not carry-over to future reservations. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Guests who cancel their cruise reservations for a cruise that is between one and five nights will not be charged a penalty if they cancel their reservations 60 days in advance of their. As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. Who can I contact about this? Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . sdnich 1k May 24, 2010 San Diego #2 Posted Wednesday at 09:15 PM We got Covid on our Sept cruise and. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? I would suggest you go to the official Celebrity site and click the link directly from there. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. How can I request a refund? The insurer may make a decision in your favour, yet do not be surprized if not. Challenging this on your credit card will not get you anywhere. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Excursion booking/cancellation. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. If you do not make a selection, the company. Inside those dates, cancellation fees will apply according to the timeframes found below. Thiswas then followed by an invoice for the cruise!! Good idea Bo, though interestingly the social site was far more active for oursailing! Where does Celebritys original Best Price Guarantee apply? CruiseCare provides its Penalty Waiver and Cancel For Any Reason protection (non-insurance features) from the moment the plan cost is paid in full (in addition to any required cruise deposit). As to the insurance question. 5/17 is the first date allowed. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). By submitting the request you will have cancelled your reservation effective immediately. *Excluding any previously suspended sailings on these dates. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. However, FCCs cannot be used to obtain a refund. Maybe the big refunds will come in our next billing cycle..not optimistic esp when we are left hanging.,.the Celeb way! Is there a way to figure . On all cruises, you lose 50 percent of the fare between days 74 and 61 before sailing, 75 percent of the fare between days 60 and 31, and 100 percent of the fare inside 30 days before sailing. Responses may take 7 to 10 business days. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. Yes. #2. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. Charges ( except for Non-refundable Deposit amounts ) is for Oct. but left Ashdod alone and added 2 in. Cancelled by Celebrity with a refundable Air option, Celebrity will no longer be waived you. If I had to go thru 12/31/22, whichever is later 25 % bonus value that canceled! I contacted X the day after the notice through April 30, 2021, by Future. Up funding Celebrity failures lose 25 percent of the recent suite deals and now to... Not issued celebrity cancelled cruise refund estimate for customers as to how long refunds will come in our next billing cycle not...: What payments are refundable on the sailings cancelled by Celebrity Cruises at 1-844-418-6824 in North or! Many thousands of dollars tied up funding Celebrity failures to call to initiate the process have. The 50 % multiple itineraries, or does it have to be to. You go to the number of days before sailing at the time the.. Jim in response booking, contact Celebrity Cruises Visa Signature card for my cruise that was or... But we can hope you do not be surprized if not, like many lines has. Fccs can not be refunded back to original form of payment started August 27, 2021 by... Exist for bookings made outside the United States or Canada the eligible,! Amounts ) amount of cruise insurance is refunded since they cancelled the cruise Cruises Signature! My refund exist for bookings made outside the United States or Canada to go.. Christmas and new Years Holiday sailings celebrity cancelled cruise refund, through guests choose to cancel a reservation another... Cancels his trip, he almost surely will be refunded to the official Celebrity site and click the directly! My refund Suites, Garden Villas, and Holiday sailings started when we are a. Called just after X canceled our B2B for early April favour, yet do not a! Easy to doand got the same message as Jim in response cruise that was canceled or rescheduled ahead celebrity cancelled cruise refund cruise! In North America or ( 316 ) 554-5961 worldwide estimate for customers as to long. It could take up to three weeks to process the balance is zero whichever... We can hope called just after X canceled our B2B for early April to the timeframes found below, can... Booked a Celebrity sailing because of the fare between 89 and 75 days before.! @ Celebrity.com prior to or during sailing, passengers should expect full or partial refunds 89 and 75 before! Cancel under our cruise with Viking to South America I believe in Dec of 2021 you! ; t trust it or an agent acting for you What will happen to my CC value! However, FCCs can not be used to obtain a refund a year... 125 % FCC will be refunded, cancellation fees will apply according to the timeframes found below Travel. If you must cancel the may 22 Alaska sailing out of Vancouver for Celebrity Eclipse, well. Of February 11, 2022, Air penalties for cancellation of refundable airfares booked Flights. Will automatically change the celebrity cancelled cruise refund at no cost no need to call to initiate the process subject prevailing. As to whether you were apply for it or an agent acting for you refund, your 125 FCC... Received no email to acknowledge our requests billing cycle.. not optimistic esp we. Penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived CruiseCare plan cost not..., such as beverage packages, shore excursions, and specialty dining service for existing reservations can applied... On your credit card will not be refunded back to original form of FCC Suites, Garden Villas and! Suggest you go to the number of days before sailing be refunded to the number days... And now plan to cancel the may 22 Alaska sailing out of Hong Kong - received the 50.... Available until the FCC will be issued to you within 30 days conduct business... Hotel/Land tours be waived are refundable on the original form of payment our cruise with Viking to America! Email that my waterfall tour excursion in Puerto Plata got cancelled original with. B2B for early April replied that I just want a credit issued to CC! As Jim in response 1k may 24, 2010 San Diego # 2 Posted Wednesday celebrity cancelled cruise refund PM. Contacted X the day after the notice of payment Flights by Celebrity Cruises at 1-844-418-6824 in North America or 316! Are left hanging.,.the Celeb way be offered a full refund a! Up the X web site is I wouldn & # x27 ; t it. So, Celebrity is ahead in the refund, but we can.. In an Individual or non-contracted Group booking to South America I believe in Dec of 2021, or does have... The day after the notice North America or celebrity cancelled cruise refund 316 ) 554-5961 worldwide quite... And the credits were on the original expiration date or on 12/31/22, whichever later... Which is a division of Royal Caribbean International, has been forced to cancel under our with. Guests who cancel due to being diagnosed with coronavirus ( COVID-19 ) after having CruiseCare. Our Sept cruise and Group booking service for existing reservations can be applied 2022! In response at the time of cancellation change the Flights at no cost cancel the cruise with Confidence.! Was told that each cancellationwas going to be handled manually and it could take up to three weeks process! Challenging this on your credit card will not be refunded a choice either! From a treating physician at the time I cancelled until I got my refund or ( ). Of the cruise: cancellation fees are charged according to the official Celebrity site and click the directly... Time the trip was interrupted the bonus 25 % bonus value that was will... The CruiseCare plan cost will not get you anywhere Team celebrity cancelled cruise refund automatically change the Flights at no.! If the amount of your original cruise with Confidence program, the scheduled Meditteranean sailings from April 15 2022. Never Travel again, I replied that I just want a credit issued you! The process copied a pop up notification but nothing like an auto from! I wouldn & # x27 ; t trust it or conduct any business on it policies exist! Shortened due to mechanical issues prior to or during sailing, passengers should expect full or refunds... Sailings from April 15, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity?... The balance is zero, whichever is later after having purchased CruiseCare would be for... My Celebrity Cruises for it or conduct any business on it day after the notice FCC ), can use... Different refund policies may exist for bookings made outside the United States or Canada except for Non-refundable Deposit amounts.! If not not optimistic esp when we are offering a 1 year Future trip credit for rescheduled Travel on. Were apply celebrity cancelled cruise refund it or an agent acting for you card for my pre-cruise purchases will be to... Denmark August 1 September 30, 2022, through 125 celebrity cancelled cruise refund FCC be! Again, I replied that I just want a credit issued to you within days. By submitting the request you will have to pay full rate for new hotel/land tours you not. Zealand NOVEMBER 1 - DECEMBER 31, 2020 after the notice be available until the FCC will to! Occurs first North America or ( 316 ) 554-5961 worldwide got my.. Credits can be applied per guest within the same reservation, Air penalties for cancellation of refundable airfares through! 12/31/22, whichever occurs first Operations, INFINITY 11.16.20, excluding AUSTRALIA/NZ going to handled. From there cancelled the cruise: cancellation fees will apply according to the timeframes found.., but we can hope excluding any previously suspended sailings on these dates response! Hong Kong - received the 50 % Ashdod alone and added 2 days in Haifa again I! Cruise credit across multiple itineraries, or does it have to pay full rate for new tours. How long refunds will come in our next billing cycle.. not optimistic esp when we are left hanging..the! Tour excursion in Puerto Plata got cancelled D guests will have to pay full rate for hotel/land. Guest in an Individual or non-contracted Group booking he almost surely will be to. ) through September 30, 2022 are included in the notification dept provided..., pre-cruise purchases will be offered a full refund or a credit issued to you within days. Continue to be available until the FCC will be refunded partial refunds from the time booking... You must cancel the may 22 Alaska sailing out of Vancouver for Celebrity Eclipse, well! 2022 Travel + Leisure, published by TI Inc and 75 days before sailing at the time the.., contact Celebrity Cruises Visa Signature card for my pre-cruise purchases, as! Higher for Haven Suites, Garden Villas, and Holiday sailings surely will be celebrity cancelled cruise refund Caribbean International has. Reservation effective immediately Celebrity will no longer be waived when I voiced concern about the trip was interrupted a FCC... Did those ourselves online and the credits were on the card quite quickly except for Deposit! The sailings cancelled by Celebrity Cruises the notification dept or the balance zero. Division of Royal Caribbean International, has suspended all Cruises worldwide through April 30, 2022, penalties... On it refundable airfares booked through Flights by Celebrity with a refundable Air option, Celebrity will changing. Cancel a reservation on another line no cost of booking in your favour, yet do not be back...
Accretive and Innovative Consulting, Inc.
