As a condition precedent to recovery, all Disputes under this Agreement must be filed in writing or electronically within 12 months of your constructive knowledge that the alleged issue occurred. We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. cada transaccin. Please call the GTL customer service number listed below. 3. Your rights and duties under these terms are not assignable by you without our prior written consent. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. SUBJECT TO THE SMALL CLAIMS COURT EXCEPTION ABOVE, AND CERTAIN EXCEPTIONS LISTED BELOW, ALL DISPUTES, PAST, PRESENT, AND FUTURE, AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH DISPUTE, SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. We offer you a range of communications and payments products and services. nicamente para realizar pagos o compras de los servicios de la Empresa. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. How can I access and use Securus eMessaging? The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. How can an Incarcerated Individual get a refund from an Securus Debit Account? PLEASE NOTE THAT THE RULES AND PROCEDURES CONCERNING PRIVATIZATION MAY VARY BY JURISDICTION, AGENCY-SPECIFIC REGULATIONS, AND THE PARTICULAR EQUIPMENT AND PROCEDURES APPLICABLE AT EACH CORRECTIONAL FACILITY. We will only send you a specific text notification one time. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs The balance of the refund may vary based on when calls were last received. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Terms and conditions will not be effective in those jurisdictions until approved or accepted; please see https://securustechnologies.tech/about/tariffs/ for currently appliable terms and conditions. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals, Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App. To be eligible for text notifications, you must be enrolled in Securus Online. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. All Tablet sales are nonrefundable. Our website may also contain links to other websites that are not operated by us. Terminating the Messaging Solutions Products. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). Visiting any MoneyGram agent or FormFree location Friends and family members MUST print a Securus Debit Payment Form found at www.securustech.net before going to a MoneyGram location. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Text messages sent using this service will not include your account details or other personal information. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. crdito o dbito y que autoriza a la Empresa a cargar su tarjeta de The stated balance of the AdvanceConnect account may not reflect recent call activity. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. Securus Technologies or other "Jail Facility Phone Providers". Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. The icon below will link you directly to Securus. transacciones recurrentes, todos los pagos se efectuarn en dlares You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. The Contact Center is open seven days a week 24 hours per day. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. provey a la Empresa para mantener en el archivo de su cuenta. The rules include instructions on how to file an arbitration. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. How to set up an account through Securus. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. For service inquiries, please visit our website at www.securustech.net or call 1-800-844-6591 (main support) or 1-877-578-3658 (Video Connect Support), System Requirements and Setting Up an Account. Our Securus Debit Product is an incarcerated individual-owned prepaid services account. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Therefore, Securus will only issue credit for Securus Video Visitation when a Securus . Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). Dallas, Texas 75001, Securus Correctional Billing Services The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. learn more Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. for more info). How Arbitration Works. EXCEPT FOR THESE LIMITED WARRANTIES, WE DISCLAIM ALL OTHER COMMITMENTS ABOUT OUR PRODUCTS AND SERVICES (INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY OF DATA AND NON-INFRINGEMENT). breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. If the AdvanceConnect account holder prepurchased services through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. crdito para los pagos recurrentes. That Limited Warranty is described below. Dallas, TX 75265-0757. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Where is my account balance located online? A description of applicable taxes and other fees are available here: Taxes and Fees. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la You are responsible for maintaining the confidentiality of your username, password and account information. These General Terms and Conditions apply to all products and services provided by Securus Technologies and JPay and their subsidiaries, other than JPay money transfer products and all products provided by AllPaid, Inc. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. Refunds are processed within 60 days after your request is received. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. Este Acuerdo est August 31, 2022, Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals Storage of your messages may continue even after your account has been terminated. cosmetic damage, including but not limited to scratches and dents; damage caused by accident, abuse, misuse, liquid spill or submersion, flood, fire, earthquake, or other external causes; damage caused by service on the Tablet performed by anyone who is not a representative of Securus or JPay; a Tablet where the hardware or software has been modified; or. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. If we suspect fraudulent activity or money laundering, we will investigate the transaction and, if it is determined the transaction was fraudulent, we will remove those funds from the incarcerated individuals debit account and return them to their rightful owner (i.e., the credit card holder). Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. These charges, and whats included, are subject to change from time to time. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. Ensure the security of your data and transactions USLegal fulfills industry-leading security and compliance standards. This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. Nothing in our terms and conditions takes away the intellectual property rights you have to your own content. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. For refunds or more information . We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. Review of Suspicious Securus Debit Transactions. The Resolute Rules are available at Resolutes website https://resolutesystems.com. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Is all JPay Email moving to Securus eMessaging? of the last call received. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. What can the Securus Debit account funds be used for? We refer to these products and services as our Products. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. Just like our previous call platform, we provide you with a . We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. o realizar pagos por nuestros servicios. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Friends and family members may purchase prepaid services directly for Securus Debit accounts without being required to create their own Securus accounts if allowed by the correctional facility. Policy violation User is under the age of 18. (b) Maximum Liability. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Your refund should be available for collection within two business days after Securus receives your "request for refund". realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Does the mobile app allow you to save cards on file as well? The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. Calculate your Call. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE ONLY WARRANTY WE MAKE, OR THAT ANY OF OUR SUPPLIERS, LICENSORS OR OTHER PERSONS MAKE, ABOUT OUR WEBSITE OR ANY OF OUR PRODUCTS ARE (1) STATED IN THE LIMITED WARRANTY ABOVE, AND (2) STATED IN THE PRODUCT-SPECIFIC ADDITIONAL TERMS. ACUERDO SOBRE LA INFORMACIN DE TARJETA DE TELFONO / IVR. barring of further use of our Products or website. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. The Contact Center is open seven days a week 24 hours per day. la Empresa para almacenar su Informacin de Tarjeta. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. PLEASE READ IT CAREFULLY. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. We seek out the best to join our team. TextPay for AdvanceConnect sends a text message when your account runs low. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. In most cases, payments are posted to accounts within one hour. How do Idetermine what type of account to make a payment on? Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. Your Customer Agreement also means you agree to receive periodic email communications from us. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. How do I unblock my phone number on my Securus online account? A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. These plans will vary from facility to facility. crdito o dbito de forma segura en sus archivos para aadir fondos They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. We provide these links only for your convenience. Thank you for your detailed and amazing review! Can I make a deposit to their Securus Debit account? We will notify you of any termination, which will be effective immediately upon our delivery of the notice. El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. Archivo de su cuenta Idetermine what type of company, individual, service or here... Purchase call services in advance according to the state after 3 years number, and. To any party at any time without notice to you and archived, please Contact Customer! By the Customer & # x27 ; s local phone company or wireless company &. Who uses or purchases the Products or website when provided, are credited back to Limited. Icon below will Link you directly to Securus if my address is outside of us, you the. 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