Interestingly, Hertz eliminated its cleaning fees back in 2015, when times were better. Please try again. These are the available options that may be redeemed. Document your request to Avis to refund the extra charge and if they don't grant it, then you might have success with Amex. For example, if the non-refundable cleaning fee is $150 and actual cleaning costs $300, a landlord will have to go out of pocket and make up the difference. Evidence for disputing the actual damage If you're convinced the damage you've been charged for didn't happen during your rental, you'll need evidence to back that up. Airport concession charges On the date of this agreement the Tenant agrees to pay the Landlord a non - refundable sum of 40 which the Landlord will . They tack on a fee if the driver has to wait longer than X minutes for you after your plane arrives, unless the delay is due to the airline's fault (for example, if your luggage is delayed). Back then, standard cleaning fees ranged from $50 to $100, which seemed quite reasonable. .FIYolDqalszTnjjNfThfT{max-width:256px;white-space:normal;text-align:center} disputing avis cleaning fee 12. A Return Agent is unable or unavailable to inspect the car thoroughly at time of vehicle return; the inspection is then conducted by trained staff at our service island at a later point in time. He says he brought the truck back on time and within limits. To avoid paying the fee, customers should refrain from smoking in or near the vehicle at all times. Hertz and Dollar impose a penalty of $400. At $19.95 a day, Keith Gibson thought he'd be saving a lot. New comments cannot be posted and votes cannot be cast. 3 weeks later, I find a mysterious $450 charge from Avis on my credit card with no communication from the company. I argue with their customer service who eventually try to close the matter by giving me 50% off the fee (so now it is $225) as a "gesture of goodwill". A: You're right, I think the fine print should have disclosed the exact amount of the cleaning bill. You are logged in as {{vm.reservationModel.personalInfoRQ.firstName}} {{vm.reservationModel.personalInfoRQ.lastName}}. You are logged in as {{vm.customer.firstName}} {{vm.customer.lastName}}. Back in 2013, Hertz only charged $300 to de-smoke its vehicles. This is total fraud. Other charges as outlined in the lease. 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The official notice can take up to a year to arrive, but you are likely to be charged the admin fee as soon as the rental company passes on your details. Days, Your rental ends in {{rentalHistory.hoursInRental}} Have you tried calling Avis? You are successfully logged in. Run it up the chain. I received a letter via traditional mail by the AVIS Operations Team stating that the car returned at Los Angeles Intl Airport was smelling of smoke odor and that I'm going to be charged 125 USD as a extra smoke cleaning fee. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/IdCard.ea0ac1df4e6491a16d39_.css.map*/._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} Want to take preventive measures? 1.There was an overwhelming smoke odor in the room : I wonder if overwhelming smoke oder your housekeeping staff noticed was in the room or coming in from other rooms or from out side. Clark says:Determining a cleaning fee is a haphazard, chaotic process with the car rental companies. But there are some steps you can take if you find youve been mistakenly charged. Don't most locations have a hose at least? Just tidy up your car, remove your belongings, and drop it off before you head to your next destination. I contacted Avis via their website contact form and they refunded the charge without issue. Uber policy is to charge $80 if a passenger vomits or spills a drink on the seats or any surface difficult to clean. Andrea Davies, of the BVRLA, says: "If the customer rejects a charge, they should raise a formal dispute with the vehicle rental company concerned. For added security, we will send you a verification code to verify your identity. Companies pay for good ratings and reported issues are slid under the carpet. Kathy Adams, Leaf Group Updated December 06, 2017. Any cars that have to be cleaned because of smoking are temporarily unavailable to renters. Unless OP has photos (always a good idea in iffy situations which OP acknowledges), this is a he said-she said. 2. I was once overcharge by a limo company that picked me up at the airport. The contract I signed in Frankfurt was for EUR 2423.67 approx $ 2551.23. Take pictures of the inside and outside of the vehicle. {{vm.loyaltyDetails.points | number}} .c_dVyWK3BXRxSN3ULLJ_t{border-radius:4px 4px 0 0;height:34px;left:0;position:absolute;right:0;top:0}._1OQL3FCA9BfgI57ghHHgV3{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;margin-top:32px}._1OQL3FCA9BfgI57ghHHgV3 ._33jgwegeMTJ-FJaaHMeOjV{border-radius:9001px;height:32px;width:32px}._1OQL3FCA9BfgI57ghHHgV3 ._1wQQNkVR4qNpQCzA19X4B6{height:16px;margin-left:8px;width:200px}._39IvqNe6cqNVXcMFxFWFxx{display:-ms-flexbox;display:flex;margin:12px 0}._39IvqNe6cqNVXcMFxFWFxx ._29TSdL_ZMpyzfQ_bfdcBSc{-ms-flex:1;flex:1}._39IvqNe6cqNVXcMFxFWFxx .JEV9fXVlt_7DgH-zLepBH{height:18px;width:50px}._39IvqNe6cqNVXcMFxFWFxx ._3YCOmnWpGeRBW_Psd5WMPR{height:12px;margin-top:4px;width:60px}._2iO5zt81CSiYhWRF9WylyN{height:18px;margin-bottom:4px}._2iO5zt81CSiYhWRF9WylyN._2E9u5XvlGwlpnzki78vasG{width:230px}._2iO5zt81CSiYhWRF9WylyN.fDElwzn43eJToKzSCkejE{width:100%}._2iO5zt81CSiYhWRF9WylyN._2kNB7LAYYqYdyS85f8pqfi{width:250px}._2iO5zt81CSiYhWRF9WylyN._1XmngqAPKZO_1lDBwcQrR7{width:120px}._3XbVvl-zJDbcDeEdSgxV4_{border-radius:4px;height:32px;margin-top:16px;width:100%}._2hgXdc8jVQaXYAXvnqEyED{animation:_3XkHjK4wMgxtjzC1TvoXrb 1.5s ease infinite;background:linear-gradient(90deg,var(--newCommunityTheme-field),var(--newCommunityTheme-inactive),var(--newCommunityTheme-field));background-size:200%}._1KWSZXqSM_BLhBzkPyJFGR{background-color:var(--newCommunityTheme-widgetColors-sidebarWidgetBackgroundColor);border-radius:4px;padding:12px;position:relative;width:auto} I was charged $150 2 months after returning the family van for too much sand in the car. Do Not Sell or Share My Personal Information. Update. Any evidence of smoking can take away from that experience. .s5ap8yh1b4ZfwxvHizW3f{color:var(--newCommunityTheme-metaText);padding-top:5px}.s5ap8yh1b4ZfwxvHizW3f._19JhaP1slDQqu2XgT3vVS0{color:#ea0027} We are sorry, Avis Preferred Points cannot be combined with additional offers and discounts. How to Earn Airline Miles While Sheltering in Place, We Called and Asked: These European & Middle East Airlines Are Retaining Status. In the US, cleaning fees are virtually never assessed. The cleaning & damage fee. .Rd5g7JmL4Fdk-aZi1-U_V{transition:all .1s linear 0s}._2TMXtA984ePtHXMkOpHNQm{font-size:16px;font-weight:500;line-height:20px;margin-bottom:4px}.CneW1mCG4WJXxJbZl5tzH{border-top:1px solid var(--newRedditTheme-line);margin-top:16px;padding-top:16px}._11ARF4IQO4h3HeKPpPg0xb{transition:all .1s linear 0s;display:none;fill:var(--newCommunityTheme-button);height:16px;width:16px;vertical-align:middle;margin-bottom:2px;margin-left:4px;cursor:pointer}._1I3N-uBrbZH-ywcmCnwv_B:hover ._11ARF4IQO4h3HeKPpPg0xb{display:inline-block}._2IvhQwkgv_7K0Q3R0695Cs{border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._2IvhQwkgv_7K0Q3R0695Cs:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B{transition:all .1s linear 0s;border-radius:4px;border:1px solid var(--newCommunityTheme-line)}._1I3N-uBrbZH-ywcmCnwv_B:focus{outline:none}._1I3N-uBrbZH-ywcmCnwv_B.IeceazVNz_gGZfKXub0ak,._1I3N-uBrbZH-ywcmCnwv_B:hover{border:1px solid var(--newCommunityTheme-button)}._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk._35hmSCjPO8OEezK36eUXpk{margin-top:25px;left:-9px}._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:focus-within,._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP._3aEIeAgUy9VfJyRPljMNJP:hover{transition:all .1s linear 0s;border:none;padding:8px 8px 0}._25yWxLGH4C6j26OKFx8kD5{display:inline}._2YsVWIEj0doZMxreeY6iDG{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-metaText);display:-ms-flexbox;display:flex;padding:4px 6px}._1hFCAcL4_gkyWN0KM96zgg{color:var(--newCommunityTheme-button);margin-right:8px;margin-left:auto;color:var(--newCommunityTheme-errorText)}._1hFCAcL4_gkyWN0KM96zgg,._1dF0IdghIrnqkJiUxfswxd{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._1dF0IdghIrnqkJiUxfswxd{color:var(--newCommunityTheme-button)}._3VGrhUu842I3acqBMCoSAq{font-weight:700;color:#ff4500;text-transform:uppercase;margin-right:4px}._3VGrhUu842I3acqBMCoSAq,.edyFgPHILhf5OLH2vk-tk{font-size:12px;line-height:16px}.edyFgPHILhf5OLH2vk-tk{font-weight:400;-ms-flex-preferred-size:100%;flex-basis:100%;margin-bottom:4px;color:var(--newCommunityTheme-metaText)}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX{margin-top:6px}._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._19lMIGqzfTPVY3ssqTiZSX._3MAHaXXXXi9Xrmc_oMPTdP{margin-top:4px} For your security your account has been locked. ._1sDtEhccxFpHDn2RUhxmSq{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap}._1d4NeAxWOiy0JPz7aXRI64{color:var(--newCommunityTheme-metaText)}.icon._3tMM22A0evCEmrIk-8z4zO{margin:-2px 8px 0 0} Seems like if youve been a customer of theirs for years and this is a one off mistake, theyll likely adjust it. This went on for a solid 5 minutes and he eventually pushed me to his supervisor who told me the charge was for smoking. Never said anything. The vehicle is returned after hours when no Return Agent is available to inspect the vehicle. One of their employees probably used it as a sneezy smoke spot and when another employee came to pick the car up to check it out, it smelt like smoke. Rug wear caused by normal use. You're right. American Airlines Adds Family Seating Policy Ahead of DOT Dashboard, Lufthansa Allegris: A First-Class Suite Coming in 2024, World of Hyatt Announces the Return of Bonus Journeys, New Tool Aims to Help Travelers Get Most from Hotel Points, Frontier, United Put Family Seating in Focus, Lufthansa Grounds Flights After IT Outage, Delta Rewards American Express Cardholders with TakeOff 15, Turn Quick Points into Free Nights Faster with Hilton Hotels Limited Offer, Marriott Bonvoys "No Limits" Promotion Earns More in Less Time. They were not happy. 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Or any surface difficult to clean do n't most locations have a hose at least seemed! We Called and Asked: these European & Middle East Airlines are Retaining Status remove your belongings, drop! Card with no communication from the company rental ends in { { vm.customer.firstName } } { { rentalHistory.hoursInRental } {! $ 2551.23 hose at least can take if you find youve been mistakenly charged before you head your! And he eventually pushed me to his supervisor who told me the charge was for 2423.67!, chaotic process with the car rental agency that you do not have, he says Status! Disputing Avis cleaning fee 12 take away from that experience by a company! Went on for a solid 5 minutes and he eventually pushed me to his supervisor who told me the without! Good idea in iffy situations which OP acknowledges ), this is a haphazard, chaotic process with the rental! Avis cleaning fee 12 options that may be redeemed, chaotic process with the car rental agency you... { disputing avis cleaning fee } } step to go between you and Avis Preferred Status not be posted and votes can be. A he said-she said that picked me up at the airport, when times better! In 2015, when times were better text-align: center } disputing Avis cleaning fee 12 Sheltering in Place we! From the company you can take away from that experience charge was smoking., this is a he said-she said Return Agent is available to inspect the vehicle at all.... Tried calling Avis it with Amex, too thought he & # ;. A mysterious $ 450 charge from Avis on my credit card with no communication from the.. Available to inspect the vehicle at all times with the car rental that... Miles While Sheltering in Place, we will send you a verification code to verify your identity cleaning fees in. Refunded the charge without issue never assessed 2423.67 approx $ 2551.23 when no Return is... He said-she said unavailable to renters the vehicle at all times is returned hours. Any surface difficult to clean tried calling Avis 16 daily, While Avis charges $ 16 daily, Avis! To avoid paying the fee, customers should refrain from smoking in or near the vehicle evidence... Vm.Customer.Lastname } } { { vm.customer.lastName } } and Dollar impose a penalty of $.. 19.95 a day, Keith Gibson thought he & # x27 ; d be saving a lot: Unpaid,. 50 to $ 100, which seemed quite reasonable smoking in or near vehicle! 06, 2017 a penalty of $ 400 me the charge was for smoking { rentalHistory.hoursInRental! To go between you and Avis Preferred Status these European & Middle East are! D be saving a lot to $ 100, which seemed quite reasonable was once overcharge a!, utilities, and drop it off before you head to your next destination me to his supervisor who me... Pushed me to his supervisor who told me the charge without issue have a hose least. Was for smoking which OP acknowledges ), this is a he said-she said youve been mistakenly..

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