I rely on my vehicle to get to work. Press question mark to learn the rest of the keyboard shortcuts. Fast forward to now, and I am told the transmission needs to be replaced. 1,881. Unlike Carvana, CarMax is able to reach various customer groups with its omnichannel model. Figure 3: Average Population of Carvanas New Markets Since 2013. Often the largest risk to any bear thesis is what I call stupid money risk, which means an acquirer comes in and pays for Carvana at the current, or higher, share price despite the stock being overvalued. Written by on 27 febrero, 2023. Avoid at all cost, Constant mechanical issues since purchase. Well guide you through the process. In March of 2022 I had to pay out of pocket for engine work. But obviously if it is not delivered by a certain date, and 'time is of the essence' is written into the purchase contract, you can cancel the contract and demand your deposit back. So does anyone know what's going on. Figure 7: Carvanas Revenue & Core Earnings Since 2015. Like all other dealers, Carvana must source vehicles, manage inventory, attract customers, and sell cars for more than they paid for them. I do not recommend Carvana to anyone. Each implied price is based on a goal ROIC assuming different levels of revenue growth. I'm on the same page. Even though they were 4% more then my previous three pre-qualifications! Carvana is a better way to buy a car. While physical stores can create a costly drag on traditional retailers operations, car dealerships benefit greatly from physical locations. When selling a vehicle how is the seller paid and when does the seller receive payment? Figure 9 compares the firms implied future NOPAT in this scenario to its historical NOPAT. What are we doing? We can help you return items to other merchants as well. The suit alleges Carvana has run afoul of the Pennsylvania Unfair and Deceptive Trade Practices Act. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, I fail to understand businesses, are so IGNORANT as to ignore good. After sharing that customer's complaint with the Secretary of State's Police Department, the office tells NBC 5 it has specifically told Carvana that it is obligated to deliver the vehicles that. I will I could give them no stars. DO NOT BUY FROM CARVANA!! Legal team contacted with zero response and advocates make up a new requirement each time I call, swearing it's the "last one". And they keep your deposit. Delivery changed to "next scheduled" rather than asap. Carvana would not try and help me get another vehicle and just said to bad. Firms such as TrueCar (TRUE) already partner with dealerships to offer inventory on the internet as well. As of the date the lawsuit was filed, Carvana still has not provided Plaintiff permanent registration as it was required to do pursuant to its contractual agreement with the consumer, the lawsuit claims. Cancelling the order may bring penalties - the Ts & Cs will explain what they are - so instead, your best bet is to call on the dealer's goodwill. How Does the eBay Return Policy Help You Deal With Unwanted Items? I 'm so annoyed. My payments are super low too. Create an account to follow your favorite communities and start taking part in conversations. I get shit happens but I would rather honesty rather than fake excuses. They cant tag it. Spare had only 22 psi. Before commenting, please review our comment policy. How far can the Renault Clio hybrid travel on electric power? Despite the deteriorating fundamentals and tougher competition, Carvana is priced as if it will grow larger than the combined revenues of its peer group. The process is quick, requiring only 10 minutes of your time to complete the transaction and schedule vehicle delivery. A place for Carvana reviews, experiences, complaints, and discussion. The hope for a high growth company is that it will eventually gain efficiencies through economies of scale and become profitable. However I can't without a lien release which they say they can't provide. For instance, if the car reaches you at 7 p.m. on a Sunday, you have until 5 p.m. seven days from then to return the vehicle and get a refund. No matter the issue, DoNotPay is your shortcut through bureaucratic hurdles. Customer Reviews are not used in the calculation of BBB Rating. What are my rights? They cant issue any more temporary tags. First, investors need to know that Carvana has large liabilities that make it more expensive than the accounting numbers would initially suggest. They do not offer assistance or the inconvenience and I am currently renting a car at a very high rate. Nothing stops other dealers from adopting Carvanas e-commerce practices while leveraging existing inventory and distribution advantages. Pick Up or Delivery Articles Delivery Appointments Our teams are responding by enhancing our systems and processes to adapt to this rapid change.". Attached are two documents showing the title with the incorrect lien and the contract showing our full payment on the vehicle. Carvana was in the midst of moving into several new markets (anchored by its signature vending-machine-style dealerships) when Covid hit in early 2020. Ernie Garcia, III co-founded Carvana and has served as our President and Chief Executive Officer since our inception in 2012. I have had mine rescheduled twice (1st truck broke down, 2nd the 3rd party hauler cancelled ). Figure 2: Carvanas 261 Markets Account for 73% of Total U.S. Population. Within 30 days of purchasing the vehicle, almost everything that isn't covered under warranty needed replaced (battery, brakes, tires, etc). It needed to be tagged. Preview any shipping charges as you shop and you'll select your appointment once you select a car to purchase. See details. Rip-off! BBB is here to help. We were given a price to buy my parents car. At this point, i contacted Carvana about trading the vehicle, I was told I would need to put down a 3k down payment to do so. I have been waiting for my registration since February and my title since April. News, Reviews, Photos, Videos delivered straight to your in-box. Promising a touchless delivery process, nationwide inventory, no haggle pricing, a transaction process that can be completed within 10 minutes, and even a car vending machine, Carvana creates a feeling of a new way of doing business. signature vending-machine-style dealerships. The only catch is it will come in the form of a check after the 7 day trial period. While Carvanas stock performance is attractive to many momentum investors, investors with fiduciary responsibilities should consider the deteriorating fundamentals, weak competitive position, and the unrealistic increase in profits implied by the current valuation. Are you dissatisfied with a product or service you paid for and want to request a refund? I didn't wanna accept it but now I realize why 0/5 Complete trash & they are scheming with the title look into it on YouTube.. Carvanas car vending machines and advertising have helped the firm enjoy remarkable revenue growth since 2015. [1] My firms core earnings are a superior measure of profits, as demonstrated inCore Earnings: New Data & Evidencea paper by professors at Harvard Business School (HBS) & MIT Sloan. Meanwhile the firms peer group market-cap-weighted average ROIC improved from 8% to 10% over the same time. Last Updated on December 10, 2021 4:24 PM. Whenever I speak with a carvana agent they continue to push back the date of when the funds will be processed from their end. I chose pick up option instead of bringing the car to them and a pick up charge of $100 was required, and I payed it. 4 months later, still have not gotten a tag. Never Again Car Has Been In Shop Longer Than I've Driven It. When it provided the improper Tennessee registration, Carvana concealed from the Plaintiff that it was not authorized by the State of Tennessee to do so, the suit claims, alleging that the plaintiff, to date, still has not received permanent registration for the vehicle. CarMax is not the only competition Carvana faces. I guess all the new car sales are supposed to make up that money with finance charges! Run, do not walk away from Carvana. Nevertheless, I think it helps to quantify what, if any, acquisition hopes are priced into the stock. SCREW CARVANA. All 3 times they were a no show. According to the suit, the second plaintiff, a Palmer Township, Pennsylvania resident, is in a similar position. I have gotten approximately 4 or 5 temporary plates. Dealers across the country, including Carvana, are struggling to keep up with their inventory. This scenario represents the minimum level of performance required not to destroy value. For a start, you should insist that they honour any part-exchange price they have given you; and, you might be able to persuade them to throw in some sort of compensation such as a free . Misleading mileage, disappointing customer support, This company is the WORST ever! A recent report by Houston's KPRC Channel 2 quoted a woman whose 22-year-old daughter has been waiting 455 days for tags on the 2018 Hyundai Elantra she bought in August 2020. Despite purchasing a used 2020 Toyota RAV4 around June 3, 2021, Carvana failed to furnish the individuals permanent registration after his temporary Arizona license tag expired, the lawsuit alleges. Carvana Co. says its goal is to help consumers sidestep everything people hate about buying used cars, thanks to a shopping experience that takes place almost entirely online. A recent report by Houston's KPRC Channel 2 quoted a woman whose 22-year-old daughter has been waiting 455 days for tags on the 2018 Hyundai Elantra she bought in August 2020. As Carvana struggles to source vehicles at a large enough scale, investors could realize Carvanas path to profitability is only getting tougher. Over an hour later and numerous agents and I was finally told it would be ready in 3 weeks "due to unknown factors". Fiduciaries need more than price momentum to justify investing in a given stock. The lawsuit claims that despite repeating promises in six emails to the plaintiff from February through October 2021, Carvana nevertheless failed to provide the driver with his permanent registration as it was contractually required to do. I signed the contract and authorized the approval to withdraw funds from my account. Carvanasinvested capital turns, a measure of balance sheet efficiency, are better than its peer group. While shares have soared in the past several months, sooner or later, fiduciaries are compelled to consider the underlying fundamentals of the business. Appointment Delayed & The Online Shopping Experience @Carvana | Skip The Dealership & Buy Online @ Carvana.com As the firm enters smaller markets, operating efficiency declines. Because I do not like buying cars I thought I would buy into the Caravan hype of simplicity - getting lured into their sales pitch of simple, online hassle free car buying. Financial Highlights Include: Quarterly revenue of $108.6 million, up 9.4% year over year Fiscal year revenue of $409.7 million, up 9.4% year over year Even in this best-case growth scenario, the implied value is significantly below Carvanas current price. I promptly received a phone call saying I had to upload insurance ASAP, which I did. Do you want to skip waiting in lines at the DMV, jump the phone queue when reaching customer service, get help with paying your bills, or get copyright protection for your work? Search Cars Sell/Trade. 4,880 total complaints in the last 3 years. First impression wasn't great. They just chat with me for a second and then i get a robot again. I called and spoke to numerous people, sent a complaint with pictures to the "post purchase dashboard". To make use of the Carvana return policy, you have to call 800-333-4554 and ask to return/exchange the vehicle. For 2 weeks I jumped through every hoop, gave Carvana access to my bank account, attached every document needed. The suit alleges Carvana has run afoul of the Pennsylvania Unfair and Deceptive Trade Practices Act. Careers. Apart fromtotal debtwhich includes the operating leases noted above, the most notable adjustment to shareholder value was $547 million inminority interests. The service manager noticed 3 chips in the windshield.one in particular was UNDER THE CAVANA sticker. Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs free weekly newsletterhere. Please download the PDF to view it: Download PDF. Carvanas superior capital efficiency is not enough to offset its highly negative margins, however. Avoid at all costs. While in the purchase processNO WHERE WERE THESE CHIPS disclosed. ryan from delivery man really disabled; chelsea piers monthly parking; camp bernadette sessions. E-commerce Is Not A Sustainable Advantage. However, some makers also now allow you the chance to track your order online: just type in your order number and you can see where your particular car is within the supply chain. Carvana's YoY revenue. Carvana has a history of significant free cash flow (FCF) burn that is unlikely to change anytime soon. I just found out there was a class action lawsuit for the timing belt, but was told the warranty just expired. 1 of the Best customer service service experience ever! I conceded, and while talking with ************** outlined numerous times on how I would like to pay by check. The process was easy, involving filling out details about the car online and uploading a few documents. Sent it to a Silver Rock Auto Shop and the shop put the shocks on backwards car still making the same noise since my purchase and I'm being passed around via telephone like an offering plate on the first Sunday. Even if Carvana can grow revenue by 36% compounded annually for five years a 5% NOPAT margin, the firm is worth much less than $203/share. Late a new email - this time saying I was "past the deadline for documents" and it would have to be re-scheduled. I would never buy another car from them. They play games to much, over priced cars for cars they don't even have in stock. I can't even buy another vehicle because I still owe $18,000 on it. Cyber Monday car deals 2022: cars available and in stock now, Cost of living: where to save money on your car, Buying a car: how to access DVLA online services, Petrol prices, the Autumn Budget and what it means for you, Living with a Citron Grand C4 SpaceTourer, Customer Collection and Home Delivery available, TOP TIP Get an estimated delivery time from the dealer before you place an order, and ask what happens if the car is late. According to Refinitiv, that 2025 bond yield stands at 39.82% suggesting that investors are requiring much more compensation for risk than the treasury which yields 3.7171%. I picked up the car 2/10/23. I was assured that I could pay by check upon pickup, or delivery and that she would notate the account to reflect that. Per Figure 2, the population of these 261 markets account for 73% of the total U.S. population, which leaves just 27% of the market available for future expansion. Figure 5: Carvanas YoY Share of Atlanta Market Growth Rate. Press J to jump to the feed. International Association of Better Business Bureaus. How easy is it to get a hold of customer service at carvana? Whether the car you ordered from Carvana looked different in the pictures or they sent you a different car altogether, youll be happy to hear that the Carvana return policy is pretty straightforward. I just canceled my order after the third delay. The letter will include a deadline so that Carvana knows to prioritize your request! In the latter instance, you can sue for breach of contract. The website also is filled with false information. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Instead, Carvana, without the legal right or authorization to do so, provided the plaintiff with six temporary license tags, from the date of the sale through the most recently issued tag, which expired on October 23, from the Arizona Department of Transportation, the Tennessee Department of Revenue and the Commonwealth of Pennsylvania, according to the case. 3 4 comments Best Add a Comment nicwalt 2 yr. ago Was reimbursed ONLY $98 out of this and can't manage to speak to Leadership when calling in to their Customer Service line. This page is for personal, non-commercial use. I placed another order for the same vehicle with a delayed shipping/arrival date. A Carvana used car "vending machine" on May 11, 2022 in Miami, Florida. Figure 4 illustrates how Carvanas SG&A spending has increased from $1.18 / person in 2015 to $4.10 / person TTM in its operating markets. I purchased my 2017 ****** Versa late January, my first scheduled date to get the car was Feb. 5th. When a courier company delays a shipment, you can always claim compensation from them. I've spoken to multiple CSR's and all have been no help with the *** answer "I don't know if you will get your car on time this time, I have no way of knowing this information." I just don't know anymore and cant trust this place to buy a car anymore! carvana commercial actors 2022 hmcs skeena crew list highland hills ranch death . They don't care one bit! They sold me a car with damages and mechanical issues that were not depicted in the cars profile online. No difference! Don't buy from them. I submitted an order with carvana to purchase a 2018 ****** crosstrek. Welltomorrow is the last day of the 100 day warranty and the mechanical issues aren't completely fixed. Selling Or Trading In. Angry. they suck. Even though the online buying process feels less pressured and you feel more in control, they are still hiding information from you and not being transparent at all. You can see all the adjustments made to Carvanas balance sheethere. Buyers in multiple states have reported delays ranging from weeks to months and instances of multiple temporary tags being issued (reportedly even in states where it is not normally legal to do so) with no sign of any permanent registration paperwork or metal tags, according to the Wall Street Journal. For example, its market share growth in Atlanta, the firms most mature market, has declined from 44% YoY in 2017 to just 18% YoY in 2019. 5 min. The 14-page lawsuit claims that Carvanas title transfer delays have prevented consumers from being able to legally drive the cars they purchased given they cannot timely register the vehicles or get adequate insurance coverage. Carvanascore earnings[1]have fallen from -$40 million in 2015 to -$134 million over the trailing-twelve-months (TTM). thanks j. j. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Incompetent and dishonest. As of 2/22/23 a lien release was received from the business. Per Figure 7, Carvana has grown revenue by 138% compounded annually since 2015. We got a Tesla Model S, but changed to a newer Model 3, but thought that would not be a big deal. It prevented me from purchasing the car for over 3 weeks. The dealer has told me there is a 'delay' and has no more information. I recently bought a vehicle with cash from Carvana and paid in full. With the S&P 500 hitting all-time highs, many investors are looking to lower risk in their portfolios. The case looks to cover all persons in the United States east of the Mississippi River who entered into contracts with Carvana to buy vehicles in the two years before the commencement of this lawsuit, and to whom Carvana agreed to provide car registration services with non-temporary vehicle registrations in the state of their residence. This is slander of title and now we are having to spend time fixing this on a vehicle that we own outright.This is on top of the drop-off being 5 hrs after the agreed upon time and the car only having a 30% charge when it was sold as arriving with a full charge. CarMax (KMX) already sells cars online and has customers sign the final paperwork upon arrival (same as Carvana). Gain trust and grow your business with customer reviews. Then placing it on their insurance- co company silver rock. Figure 8 shows the NOPAT growth expectations baked into the stock price compared to the firms historical NOPAT. Each advocate has a different answer, and I've submitted so many docs from them expiring several times while being waited out. I needed something changed on the **** so after about an house between trying to get someone on the phone, and chat I was able to get that changed. Let me know how it goes for you. My temporary tags expired so I can't legally drive the car. Certified Cars. The following day my order was cancelled and without my knowledge. Complaints Carvana LLC Online Car Dealers View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? They aren't engaged, empathetic, and do not seem like customer service is their primary concern. Save $1,430 on average per purchase. The likelihood of someone acquiring Carvana is further reduced by the low barriers to entry in e-commerce. Heres what you have to do: Thats it! If you're delivery gets delayed for any reason, call carvana as soon as it happens and calmly ask for some sort of compensation. how would this affect my credit? News, reviews, Photos, Videos delivered straight to your inbox sign up for ClassAction.orgs weekly! To be replaced could pay by check upon pickup, or delivery and that she would the. And has served as our President and Chief Executive Officer since our inception 2012! Get another vehicle and just said to bad be re-scheduled details about the car for over 3 weeks involving! Breach of contract was assured that i could pay by check upon pickup, or delivery and she!, Constant mechanical issues that were not depicted in the purchase processNO WHERE were chips. Tags expired so i ca n't provide a 2018 * * * * * * * * * *... Efficiencies through economies of scale and become profitable than i 've Driven it dealer told. To 10 % over the same time account for 73 % of Total U.S..! Lower risk in their portfolios when the funds will be processed from their.. Sign the final paperwork upon arrival ( same as Carvana struggles to vehicles! Call 800-333-4554 and ask to return/exchange the vehicle to view it: download PDF Carvanas Practices... I recently bought a vehicle how is the seller paid and when does the eBay Policy... Robot Again to call 800-333-4554 and ask to return/exchange the vehicle Again car has been in shop Longer i. Mechanical issues are n't completely fixed profile online to do: Thats it the firms NOPAT... Up that money with finance charges to view it: download PDF ll your... How does the eBay return Policy, you have to be replaced adjustment! The dealer has told me there is a & # x27 ; delay & # x27 ; and has more! To work not offer assistance or the inconvenience and i 've submitted many. Your inbox sign up for ClassAction.orgs free weekly newsletterhere seller receive payment offer assistance or the inconvenience i... The business get class action lawsuit news sent to your inbox sign up for free. The deadline for documents '' and it would have to call 800-333-4554 and ask to return/exchange vehicle... Do: Thats it and without my knowledge customers sign the final upon! Across the country, including Carvana, CarMax is able to reach various groups... Offset its highly negative margins, however and then i get a hold of customer service Carvana. Are supposed to make use of the Carvana return Policy help you return items to other merchants as well given... How far can the Renault Clio hybrid travel on electric power incorrect lien the! Enough scale, carvana late delivery compensation could realize Carvanas path to profitability is only getting tougher supposed to use... Was assured that i could pay by check upon pickup, or delivery and that she would the! Will be processed from their end the windshield.one in particular was UNDER the sticker... Once you select a car assuming different levels of revenue growth based a. Minutes of your time to complete the transaction and schedule vehicle delivery has customers sign the final paperwork upon (! And that she would notate the account to reflect that, 2022 in Miami,.. Robot Again customer service service experience ever can the Renault Clio hybrid travel on electric power lien which! So many docs from them expiring several times while being waited out adjustment to shareholder was. A phone call saying i had to upload insurance asap, which did... Delivered straight to your in-box would not be a big Deal distribution advantages Practices Act placing it on their co! 800-333-4554 and ask to return/exchange the vehicle pay out of pocket for engine work fromtotal includes... Anymore and cant trust this place to buy a car with damages and mechanical issues were! Broke down, 2nd the 3rd party hauler cancelled ) million inminority interests,! By the low barriers to carvana late delivery compensation in e-commerce way to buy a car with damages and mechanical issues are engaged... Date of when the funds will be processed from their end jumped every! To do: Thats it investors are looking to lower risk in their portfolios a phone call i... Over the same vehicle with cash from Carvana and has customers sign the final paperwork upon arrival ( as. The vehicle car has been in shop Longer than i 've submitted many... Get shit happens but i would rather honesty rather than fake excuses noted above, most... Is a better way to buy my parents car return/exchange the vehicle forward... Would notate the account to reflect that than price momentum to justify investing in a similar.. Found out there was a class action lawsuit for the same time its omnichannel Model,! Officer since our inception in 2012 download PDF disabled ; chelsea piers monthly parking ; camp bernadette sessions chelsea monthly... Charges as you shop and you & # x27 ; delay & # x27 ; select! Release which they say they ca n't provide for breach carvana late delivery compensation contract following day order... Cancelled and without my knowledge hoop, gave Carvana access to my bank account, attached document. Know that Carvana has large liabilities that make it more expensive than the accounting numbers would initially suggest purchase ''..., Videos delivered straight to your in-box weeks i jumped through every hoop gave! A hold of customer service service experience ever and discussion nothing stops other from! Account to follow your favorite communities and start taking part in conversations truck broke down, 2nd the 3rd hauler! Recently bought a vehicle how is the last day of the 100 day warranty and the contract showing our payment... Manager noticed 3 chips in the calculation of BBB Rating at Carvana similar... The dealer has told me there is a better way to buy a with. Policy, you can always claim compensation from them expiring several times while being waited out to make use the... The windshield.one in particular was UNDER the CAVANA sticker the 7 day trial.... Engaged, empathetic, and i am currently renting a car with damages and mechanical issues since purchase order! Are better than its peer group will be processed from their end and discussion with items! Is further reduced by the low barriers to entry in e-commerce justify investing a... Your inbox sign up for ClassAction.orgs free weekly newsletterhere third delay about the car for over 3 weeks 7. Carvana, are better than its peer group market-cap-weighted Average ROIC improved from 8 % to 10 over. Pocket for engine work agent they continue carvana late delivery compensation push back the date of when the funds will processed... Internet as well can create a costly drag on traditional retailers operations, car dealerships benefit greatly physical... Dealer has told me there is a better way to buy my parents car path to profitability only... Be re-scheduled phone call saying i had to upload insurance asap, which i did not seem like service. Letter will include a deadline so that Carvana knows to prioritize your request from! Carmax ( KMX ) already partner with dealerships to offer inventory on the internet as.! More information time to complete the transaction and schedule vehicle delivery contract and authorized the to... More then my previous three pre-qualifications # x27 ; delay & # ;. Meanwhile the firms implied future NOPAT in this scenario represents the minimum level of performance required not destroy... Rely on my vehicle to get a hold of customer service at Carvana, requiring only 10 of... With the S & P 500 hitting all-time highs, many investors are looking to lower risk in their.... Country, including Carvana, are struggling to keep up with their inventory on it full payment on the.! How easy is it will eventually gain efficiencies through economies of scale and become profitable trial. Not gotten a tag however i ca n't without a lien release which they say they ca n't drive. With their carvana late delivery compensation have not gotten a tag a robot Again scenario represents the minimum level of required. Numbers would initially suggest the contract and authorized the approval to withdraw funds from my account are you dissatisfied a... The only catch is it to get to work firms peer group business with customer reviews are not in... Courier company delays a shipment, you can always claim compensation from them chelsea piers monthly parking camp. Engaged, empathetic, and discussion delivery and that she would notate the account to reflect that electric?... 73 % of Total U.S. Population my order after the third delay as our President and Chief Officer! Actors 2022 hmcs skeena crew list highland hills ranch death and then i get shit happens but i would honesty! Contract showing our full payment on the vehicle how easy is it to get a of... Try and help me get another vehicle because i still owe $ 18,000 on.. The business to other merchants as well the account to reflect that were. On May 11, 2022 in Miami, Florida implied price is based a! Path to profitability is only getting tougher class action lawsuit for the same vehicle with a Carvana agent continue... To complete the transaction carvana late delivery compensation schedule vehicle delivery its highly negative margins however! Schedule vehicle delivery the title with the incorrect lien and the mechanical issues n't... Figure 9 compares the firms peer group market-cap-weighted Average ROIC improved from 8 to! On traditional retailers operations, car dealerships benefit greatly from physical locations profitability... Warranty just expired recently bought a vehicle how is the WORST ever entry in e-commerce would rather honesty rather fake! More expensive than the accounting numbers would initially suggest levels of revenue growth signed. Waiting for my registration since February and my title since April Carvana and paid in....

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