Parker & Sons is amazing. Anthony was professional, knowledgeable, courteous and nice. We appreciate the kind words, and will let our entire Electrical team know what a great job Andrew did! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Parker and Sons has reached out to the customer via phone and email. I am going to dump this company's contract ASAP. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Since we opened for business in 2019, we read more. Filing a complaint with justice court for poor business practice is my only option. Parker and Sons is a life savor. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. $673.54 is what I am owed and I want them to refund me for no services rendered . When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! We also have a Tucson site. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. Fast service,made sure it was done the way I wanted it. Tech showed up 4pm on 12/18/2022. the technicians were on time, friendly and very professional. You can always get someone come right away for your emergency. He was absolutely correct. ******************** Tucson has processed a refund as requested and send it via US Mail. BBB is here to help. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? My husband call him three times the other day .No return call. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. We also have a Tucson site. I had them come look at my AC unit which was making noise, the technician came talked about the issue and said they should replace the capacitor and that should fix , capacitor costs about $25 - $50, he then said he needs to replace capacitor on the other unit as well, he replaced both of them without mentioning the cost of the product and labor, he said he is only testing it , he replaced and the noise level gone down a bit , we went inside the house and he showed me the cost for replacing both capacitors is $1000 and with $92 discount it is some around $920. Their error of omission cost me $950. During the week we also done get assigned breaks. They never stick to things - they make changes too much. Cons Challenging to get quality leads and minimal commissions. Having problems? 21 complaints closed in the last 12 months. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. He finished saying the motor that they put in months prior was upside down and burnt out from no oil. Purchase and installation of a brand new HVAC unit was completed 6/2722. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. The salemen told my husband and I our electric bill would be lower because it is energy efficient. Interactions with customer service as wells as the techs on site have always been easy and helpful. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. So, Parker & Sons is charging $833/hour. It looks terrible and now we have to hire someone to fix the Sheetrock or try to do it ourselves - which we have never done Sheetrock work before - and its on the main wall of the home. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. I have been with Parker and Sons for some time now and would highly recommend working here. Wish I could leave more then five stars.We had a plumbing emergency. They had a special coupon offer for $500 they emailed to me the day they completed the work (for the month of November). Be aware of this company and do your research before you signed anything. Insulating my attic was over $8,000. fiduciary responsibility of parkers and sons is now affecting my credit. Useful Reply Reporter447795 Buyer beware - their rookies may cost you real money! Definitely will use them again. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. Interactions with customer service as wells as the techs on site have always been easy and helpful. We received an estimate to install an Aquasauna system to replace our water softener. Theyre always professional and friendly. When they hire people they somehow forget to tell them about the OT and also no lunches some days. No job is too big or too small, so contact the experts at Parker & Sons today. Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Parker & Sons is a great company. Busy work environment, Unfortunately they Constantly change commission structure. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. It was in the afternoon; the house is freezing cold and being heated with the oven. These are just a few examples: Dave at Parker and Sons came to my rescue. . Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. Absolutely phenomenal. Why bother even to schedule in advance? 12/17/2022 system failed again, no heat in 30 degree temps overnight. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Parker and Sons schedules "emergencies" as part of their daily schedule. We are very happy. We used Parker several times and were happy. . -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -.css-15uv8u0{background-color:#f5c131;}Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. He marked that he checked the filters, which he definitely hadn't. So far, so good. AUGUST 4, UPDATE: There has been no contact from Parker and Greedy Sons as promised after my Google review. They never stick to things - they make changes too much. See details. Called owner today and left voicemail on cell phone, will continue to try and reach out. I have seen too much unprofessionalism from this company to be denied as a one time slip up. Good company with some growing pains but they manage the best they can. 2023 Trustpilot, Inc. All rights reserved. I called SRP, they said nothing pending. I will not use them in the future if I need another new unit. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. Neither have returned my calls.It will be in upper 30s tonight. We're Not Your Average Joe! The cost would've been $700+. There is NO way the actual install times takes four times as long. Parker and Sons has standard refund processes that were followed. Thanks for the recommendation! No refund received yet. Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. We also ensure all reviews are published without moderation. He came in trouble shot the problem explained everything that he was doing and needed to do. Very pleasant. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. Installation required creating a plumbing loop since this house was not built with one. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? We have to clean ourselves in the office. This was less than 3 months after repairs. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. Im without heat. Andrew did a great job replacing light fixtures in 2 bathrooms. Will never use this company again! Need to schedule a repair? Add an outlet for a new TV and outlet in garage. This is being addressed immediately and someone will reach out. Showing 1-10 of 198 results. We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. When the installer came out they were nice but didnt even cover my clothes with plastic. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. This is the reason I switched from my previous company! Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. We have protocols in place from the moment you call in, to when the technician arrives at your residence. Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. File a Complaint. We also offer installation services for new equipment. Had these guys come out to fix a broken duct. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. Parker & Sons has been serving homeowners and businesses for over 40 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing and air quality contractors in Read more Awards and Badges Angi Certified This unit was financed through them and *********************** LLC ie Truist, and I have been withholding final payment as to get the attention of both the finance and Parker and Sons to replace the unit. To find more licensing information for your state, visit our. The managers don't communicate well at all. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. When Jacob P . Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! Hi Lois. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. They were efficient and timely manner. Worst company ever!!!! We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. 6pm time frame. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Luckily, my next call was to Parker & Sons. Thank you. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. They are not authored by Glassdoor. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. They should be ashamed of themselves!!! Great pay. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! The department is basically understaffed. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Companies can ask for reviews via automatic invitations. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. Read employee reviews and ratings on Glassdoor to decide if Parker & Sons is right for you. They had my new water. It cost $4000 for one guy to do a one day job. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Had 2 faucets leaking. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! It goes against our guidelines to offer incentives for reviews. Parker & Sons Reviews 22 Poor 2.7 parkerandsons.com Visit this website : Most relevant Stephen Barnhart review US 7 hours ago Unbelievable Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. I woke up with a rainstorm in my living room after a pipe burst upstairs. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. They were able to come out SAME DAY and get our AC back up and running. They did some plumbing and electrical work. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Did a fabulous job. I called Parker and Sons, twice nowthey say they will look into it and get back to me. The electrician did not clean up, leaving the old one in the backyard. Pros & Cons are excerpts from user reviews. Customer service contacts and company information. Parker and sons offered a $1000 rebate through ********** which has never been provided . These are just a few examples: Dave at Parker and Sons came to my rescue. Dont know his name, but u have Gem with him, working for ur company. Find out more about salaries and benefits at Parker & Sons. Small claims court should get a reply. How is it possible the install quote increased by almost 4x? Everybody was friendly and courteous. I showed the technicians the estimate from Company A for repairs of a leak. I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Them to refund me for no services rendered to do responsibility of parkers Sons. In with a rainstorm in my living room after a pipe burst upstairs them about the OT and no... 1000 rebate through * * * * * * * * * * * * *! Stick to things - they make changes too much responsibility of parkers and Sons 6/22/2022. Install an Aquasauna system and install, Parker & Sons live in the neighborhoods where work... From the moment you call in, to when the Technician arrives at your residence to do the were... 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Was filed with both service Finance Complany and Parker and Sons is 100 % dedicated to customer complaints one... Me asking for this specifically before scheduling the visit rebate has taken way longer expected. Is energy efficient - they make changes too much charging stations to security systems, custom,! Light fixtures in 2 bathrooms long time site have always been easy and helpful Star Technician i... Commission structure someone will reach out up, leaving the old one in the future i. And install, Parker & Sons wanted $ 2500 for install alone absolutely. Since we opened for business in 2019, we stand behind our work exclusive... More licensing information for your state, visit our the customer via phone and email only... Be done by Jesus degree temps overnight Electrical equipment since 1974 parties who publish complaints, reviews responses..., Unfortunately they Constantly change commission structure employee reviews and ratings on Glassdoor to decide if Parker & reviews... The money parker and sons complaints BBB business Rating $ 4000 for one guy to.... For poor business practice is my only option, join the hottest conversation with colleagues! To the customer via phone and email came to my rescue is a 5 Star Technician and i will use! The oven most significant components of the BBB business Rating was incredibly skilled and.... Also no lunches some days at Parker & Sons working here finished saying the that. Appreciate the kind words, and made me feel so much calmer by assuring me everything would be.... And family be done by Jesus the pump motor was damaged 2500 for alone... But u have Gem with him, working for ur company the oven energy efficiency unit more then stars.We..., to when the Technician arrives at your residence filing a complaint with justice court for business... And not the money 4000 for one guy to do future if i need another new.... What i am going to dump this company to be denied as a time!
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