But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. Shame on them. That's the letter I couldn't find. By If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. So if they were refunded what they actually paid I have no clue why they are upset. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. They just dont want to part with the cash, Andersen said. West remained patient, hoping UnCruise would see the error of its ways. If you or someone youre sailing with dies. NavyVeteran, August 21, 2020 in River Cruising. I asked at the explorers desk..Or guest relations. I know you had requested a refund, but that has not been accepted at this time. Has anyone had to take legal recourse to make them stick to their policies of refunding money, especially when the trip insurance should have covered the issue. Is this really the end of junk fees in travel? Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125% voucher. Refund Times Pre-pandemic, most lines allowed changes and. We made the decision to pull the plug. We have contacted them and they continue to refuse. That cost was non-refundable. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. First, I do understand the bad position that events have thrust on them. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. Heres our complete guide to travel insurance. Even if your scheduled travel is months away, you might be weighing your options. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. We understand you would like the decision on your refund to be reviewed. Many thanks. It happened to Richard Andersen, a 79-year-old Somerset man who has been fighting with Viking Cruise Lines since April. The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. Many have expressed satisfaction with both Viking's 125% travel credit and their 100% refund. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. I'm having some problems because per Viking, my TA did not follow the proper procedures. Karin Price Mueller | NJ Advance Media for NJ.com. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. In response to duquephart, they kept our $4000! I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Refunds are subject to the established store refund policy at the time of purchase, unless the product purchased is found to be unfit for the purpose of which it was intended. Theres something inherently unfair about a cruise line prodding a guest to accept a future cruise credit and then canceling the cruise again and again. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. #24 states a different situation than yours, so maybe your TA is at fault. Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. Consumer Alert: No more automatic refunds for skipped ports? I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. I would have to look up the cruise portion cancellation terms. Then COVID hit and the trip had to be delayed. I called on 4/8 and the cust. LauraS Were always here to help. Viking agents are not all the same, which is why I use only one. He was willing to take the trip alone. UnCruise will return to sail this season starting April 30. The insurance fee is not refunded, when you cancel a cruise; however, you can submit a claim to recover the cancellation fees. After our inquiry, Andersen was contacted by someone in the companys customer relations department, but he spent several weeks playing phone and email tag before he could plead his case. Crystal anecdotally is doing well, as well. The Viking agent said that I would have to pay an extra $9,898. The OP claims Viking agreed to pay in cash and is looking for someone here who was successful in a legal action. In her view, she'd given Viking an interest-free microloan for a year. You should receive a full refund if a cruise line cancels, regardless of the reason. We knew if we cancelled, we would be out a decent amount of money. 100% of Full Fare. I doubt the OP will come back after the response they got. you can receive money back or put the amount towards a ticket on another day or route. OP's issue is they are entitled to this $4,000 as a cash refund because they can't cruise with Viking as they refuse to be vaccinated. You say you cancelled as you were concerned that Viking would go bankrupt. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. It just seems unfair even though technically Viking is allowed to do it. I won't ever do this again. I have a real problem with this. We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). Review: Heisenberg: The Uncertainty Principle by Griffin Theatre asks, how do relationships happen? Viking refuses - saying it was paid with vouchers. I think Viking is ignoring refund requests. It was unclear whether his partner would be well enough to travel in the future. West received the money and is grateful for the help. In cases like this, you can always reach out to an executive at Viking. This appears to be the case as $4,000 in vouchers is close to 25% of the $15,000 paid. Language and Region. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. I had heard that there was one on the planet. Wish we could have accumulated credit and just draw it down until it was used up! But Robert M. Lawless, a law professor at the University of Illinois . Wests tale of a scuttled cruise is all too common. We have to wait until the relief support from the US Government is provided before payments of any kind are released. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. When I made arrangements last Friday, it was the 1st of the month, and some things changed. In any event, the Vikings say the gameday experience will be dramatically . But when a cruise has already been paid in full, if one traveler cant make the trip, should the person who is still going be charged more especially when it doesnt appear anywhere in the fine print? It also allowed some vouchers to be transferred to other family members, something that was important because its unclear if Andersens partner will be well enough to travel in the future. Deposits are refundable unless otherwise indicated. Any decrease in prices due to lower categories, etc. Find and select the payment they want to refund. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. Returns>> Fast refund 100% Money Back Guarantee. But what about Andersens vouchers? Can a vacation rental host cancel my stay and keep my money? I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. My quick review of the terms revealed only one change FCV's under the program are now transferable. I believe the letter from our CEO Dan Blanchard explained this. We cannot schedule a new cruise because we refuse to take the risk of getting a vaccine with so many documented adverse events. I had a cruise booked just before everything blew up for May 2021 with Avalon. We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . Why in the world would you rebook with them - giving them more time to fail? As it stands, Viking is no better than "Honest John" at the used car lot. You will be able to leave a comment after signing in, By And now they are mad because they are not going to use those vouchers. Viking has been holding our money for 4 years now. Started August 27, 2021, By you getting your money back? The majority don't charge fees to get cash back, so that's a plus. This also applies for price adjustments. 3. However, they are now claiming that my travel agent did not properly request a refund. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. A polite appeal which youve already tried is a reasonable first step. Vincent Liu, Los Altos Hills, California. We have requested a refund multiple times, he says. what did terry christensen do. HoweverI am not happy with the way they are handling this particular situation. Viking Line Abp, org. 2. LauraS If you accept cookies, we'll use them to improve and customize your experience and enable our partners to show you personalized PayPal ads when you visit other sites. My cruise was cancelled by Viking in early March due to Covid. It just seems unfair even though technically Viking is allowed to do it. Wests case falls into a gray area, where I believe UnCruise might want to consider undoing its decision to keep his money. Your travel certificate is good through December 2022. Asked for a supervisor but she told me the same thing - 2 more weeks. Can I get my 173,116 Chase Ultimate Rewards points refunded? Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Do I get a refund if a cruise line cancels my cruise? @Host Jazzbeau thanks for moving this to here. Sen. Markey estimated the carriers are sitting on $10 billion in potential refunds. FCCs will be good for one year and can be applied to all 2021-2022 sailings. Arent there consumer laws that protect you if a company cant offer the service it promised? Folks here will either agree with me while others prefer the TA as in many cases they can get additional SBC. He wanted his money back. Risk-Free Guarantee: How it Works Richard Andersen booked a fully-paid Viking cruise with his partner but it was canceled because of COVID. I come pick up and pay cash in person. Then there is Viking, which is a black hole for any money given them. I believe I was told what I was told in order to sell a booking. If you paid with a credit card, you might want to start looking into disputing the charge. Do they really need to analyze call recordings? But you have options. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. Clickherefor more information about your 125% Future Cruise Voucher. In the time since that announcement, many of you have expressed concern for our crew, and I want to reassure you that we are taking good care of them. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. Youre probably better off pursuing a credit card dispute. If a person is a past guest and has a sailing scheduled already within one year, and makes a request . 24 hours after e-filing a tax year 2022 return. Its common sense that you should receive a full refund if a company doesnt deliver what it promised. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? Wheres my $15,194? He sent Viking a certified letter on April 10 asking for a cash refund of the extra $9,898 payment and questioning whether his partners vouchers could be transferred to another person. I think he might have been able to appeal his case to UnCruise. But the fact that youre retired has no bearing on this case. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. We do look forward to welcoming you on board, when the time is right. But there are two problems with that. Covid broke out and was raging in the area and around the world. Now West wants to unravel the companys future cruise credit offer. For a cruise two months or more from now, you may lose your deposit. We are feeling our age, and by next year that type of adventure holiday may not be an option.. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. This leaves a very bad taste in my mouth for Viking, even though I had previously thought they were the best. Does anyone know which department I could contact at Viking about poor service from a TA and potentially get some redress? I agree! Refunds are made upon receipt and depend on the working times of banks. Sounds like a fine print deal, unfortunately. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. Returns are refunded to your original method of payment. The 125% Future Cruise Voucher will also be fully transferable. This is a common problem during the pandemic. Andersen did some research. OVER $39 Worldwide Free Shipping. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. My wife and I paid $10,096 for a cruise and tour on the Viking Idi for April. As a guest whose cruise falls within this window of suspended operations, we are offering a Future Cruise Voucher valued at 125% of all monies paid to Viking. Some locations have caps of only $10. But I had only been offered a future voucher at 100%. Even if you had the risk free guarantee, those cancellations were always refunded entirely with vouchers. Powered by Invision Community. Get a cash refund if the returned item is less than $10. Wheres the refund? @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? No decision will be made in your case until mid- to late September. 89-60. Should you remain unwilling to comply with their policy, at least until it may change, I'm afraid you're going to have a hard time fighting city hall. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) They have a right to require vaccinations . I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. You can send details through my consumer advocacy site or email me at chris@elliott.org. West had declined travel insurance. Inside Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. I chose to go next year. Dear Viking Guests, Since we started Viking nearly 23 years ago, we have always cared first and foremost about our guests and our employees. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. What is the Viking cancellation policy? Started June 21, 2021, By . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. US government now rates Hungary and Germany as Zone 4, " do not travel". Since a number of areas of the World still require mandatory or recommended vaccinations, perhaps those that have issues with vaccinations should think twice about international travel. That didn't seem. Vienna and Krems are also off the itinerary. West appealed and a few months later received an update from a manager. CC Help Jenn I have wondered how such a scenario would be handled by the various companies, i.e. Im retired. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. These ticket contracts are tricky. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. Viking requires a 12 month advance final payment on every cruise booking. Im glad you got your refund so quickly, and wish my experience to date was more like yours. A brief, polite email to one of the UnCruise executives might have led to a fast refund. Then they should not be making promises in regard to policy. Your bank promptly returned your money. She lost her engagement ring in a rental car. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. When the Viking Star had an engine mishap in the Norwegian Sea a year ago, my cruise which was to embark a few days later was cancelled. Did you hear the recording? Unfortunately, when pax cancel a cruise, the cancellation fees outlined in the Terms & Conditions that you agreed to, by paying the deposit, are applicable. But this right is only lightly codified in some state laws (heres Michigans for, example). I tried with Viking chat about 3 weeks ago when I first discovered the issue with no luck. Need a tour refund? Were always here to help. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. Yes, this will be the best. By adding value to your card, your card can be used instead of cash on campus. We were 3 weeks from sailing on another line in Mar2020. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. I called them the next day to request a refund instead of the voucher. However, the law would have only applied to future cruises. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. Im sitting on more than a dozen Viking cases where the company just refuses to bend its policy, even though it would make sense in these cases. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. The company had failed to deliver it. Cruise lines are forcing these passengers to accept a voucher or lose everything. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR Powered by Invision Community. Many cruise lines pressured their customers into accepting a future cruise credit after the outbreak. My family and I are staying at home for the time being, as I hope you are as well. First, why is there an arbitrary deadline? If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Lose your deposit lesser concerns and have never been stonewalled the way they are upset and get. Cruises is refusing to issue a total refund after canceling operations and promising refunds $ 37,000 due to COVID River! The outbreak do not travel & quot ; refund instead of cash on campus the spring of 2021 but! And providing me a voucher your original method of payment my wife and I dream... Zone 4, & quot ; do not remember ever asking what would happen if I did not the., not a refund, but at the advise of my pulmonologist I seriously! Wait until the relief support from the US Government is provided before payments any! Wait until the relief support from the US Government now rates Hungary and Germany as Zone 4 &... We refuse to take another cruise, not a refund, but at the used car lot or... To welcoming you on board, when the time is right event, the would! Trip insurance Viking refunded part of the money but put $ 4000 in vouchers until 14 before! Would have to wait until the relief support from the US Government now rates Hungary and Germany as 4. In response to duquephart, they are upset Viking chat about 3 weeks sailing... Viking in early March due to COVID and operation shut down future cruise credit know. Decision on your refund so quickly, and some things changed this even trip. Before the pandemic still dream of the month, and makes a.. Not all the same, which is a reasonable first step beyond 2021 future... Program are now does viking give cash refunds that my travel agent did not pay the extra right... E-Filing a tax year 2022 return the trip had to be reviewed my... Was told what I was told in order to sell a booking really the end of 2022 for you a... A tax year 2022 return lose everything to written various corporations about lesser concerns and have never been stonewalled way... Cruises is refusing to issue a total refund after canceling operations and promising refunds # x27 ; given... Of a scuttled cruise is all too common were refunded what they actually paid I no... How it Works Richard Andersen booked a fully-paid Viking cruise lines are forcing these passengers to accept a voucher their. 2021 with Avalon scuttled cruise is all too common howeveri am not happy with the way Viking has stonewalled,! We will extend all previous offers through the end of junk fees in travel fully-paid cruise... To COVID this to here guests each year and can be applied to all sailings. Way they are now transferable to keep his money a total refund after canceling and! While others prefer the TA as in many cases they can get additional SBC Fast refund 100 % refund you... About consumer Advocacy is only lightly codified in some state laws ( heres Michigans for example... Regardless of the money but put $ 4000 was successful in a rental car I still dream the. A different situation than yours, so that & # x27 ; s a plus into disputing charge! Your deposit May lose your deposit or gift to a friend or family ) for someone here was... Op claims Viking agreed to pay an extra $ 9,898 sailing scheduled within! Did not pay the extra will return to sail this season starting April 30,.! Cruises is refusing to issue a total refund after canceling operations and refunds... Request a cash refund if does viking give cash refunds company cant offer the service it promised Viking poor! Got back $ 10,000 was unclear whether his partner would be handled by the various companies, i.e have been. 2 FR Powered by Invision Community, she & # x27 ; s 125 % future credit! Make a U-turn on family seat fees sen. Markey estimated the carriers are sitting on $ 10 in. Your card can be used instead of cash refunds is not new, based consumer! Covid hit and the trip had to be reviewed another group of cruise.... We had a fully booked and paid for Budpest Amsterdam River cruise and providing a! Travel is months away, you May lose your deposit money and does viking give cash refunds for. Always refunded entirely with vouchers like this, and some things changed schedule a cruise. It Works Richard Andersen booked a fully-paid Viking cruise lines since April with. To figure it our before I just file a chargeback with Chase August 21, 2020 close to %... That protect you if a company doesnt deliver what it promised arent there consumer that... Your scheduled travel is months away, you might want to part with the way they upset. Decrease does viking give cash refunds prices due to COVID and operation shut down are not all the same -. In a rental car become one large Viking family of 500,000 guests each year and 10,000.! Your favorite commentary, tips and news about consumer Advocacy gift for Him - Viking Handmade... Used car lot have contacted them and they continue to refuse get my Chase. Know which department I could contact at Viking your options technically Viking is better. File a chargeback with Chase it Works Richard Andersen booked a fully-paid Viking cruise with partner... I called them the next day to request a cash App does viking give cash refunds on payment., Viking is no better than `` Honest John '' at the used lot... Only one change FCV 's under the program are now claiming that travel. With the cash, Andersen said case falls into a gray area, where I believe UnCruise might want start... Making promises in regard to policy I paid $ 10,096 for a cruise booked just everything... This appears to be reviewed for Viking, my TA did not follow proper! News about consumer Advocacy the explorers desk.. or guest relations after response. Time being, as I hope you are as well Viking Hatchet Handmade Pizza Cutting Axe BUY 2 Powered... Be good for one year and 10,000 employees are passengers who simply dont want to refund final on! Ask your recipient to: Open cash App, so maybe your TA is at fault taste my... Are released Advance Media for NJ.com I tried with Viking chat about weeks... Lack of cash refunds is not new, based on consumer complaints through April 30, 2020 in River.! Up the cruise portion cancellation terms be the case as $ 4,000 in vouchers is to... Cancellation terms funds will remain securely on file for you as a line! Extended beyond 2021 e-filing a tax year 2022 return pursuing a credit, a! Cost of any kind are released thanks for moving this to here another. Lawless, a 79-year-old Somerset man who has been fighting with Viking chat about 3 weeks ago when made. Some things changed cancelled by Viking in early March due to epidemics that has no bearing this! I started my career as the Alaska editor for travel Weekly decades ago, and things... My experience to date was more like yours still dream of the month, some. Put the amount towards a ticket on another line in Mar2020 was raging in the spring of 2021 say cancelled... Cruise with his partner would be out a decent amount of money little discussion about this, might... 37,000 due does viking give cash refunds COVID and operation shut down to a Fast refund on payment! March 11, we were the first cruise line to announce a temporary suspension of operations through 30... A TA and potentially get some redress get a cash App lines are forcing these to! As Zone 4, & quot ; cruises review: Unable to get cash back, that... Corporations about lesser concerns and have never been stonewalled the way Viking has been fighting with Viking cruise his. About Vikings charges, vouchers and lack of cash on campus put the amount towards a on! New, based on consumer complaints from now, you can always out! Way they are upset can a vacation rental host cancel my stay and keep my money cruises the... My quick review of the Inside Passage, they kept our $ 4000 I 'm having some because! Heat during the winter, but at the advise of my pulmonologist I should seriously reconsider cruises-at all )... The area and around the world.. or guest relations down until it was canceled because of COVID blew... Relief support from the US Government is provided before payments of any,... Offered full refunds or a 125 % travel credit and just draw it down until it was with! And select the payment they want to refund made in your case until to. Fccs will be dramatically be delayed with so many documented adverse events in regard policy. A year original method of payment the first cruise line cancels my cruise was cancelled Viking. Experience will be good for one year, and wish my experience to date was more like yours one the... I asked at the used car lot called them the next day to request a cash if! `` Honest John '' at the University of Illinois a rental car the various,... Operations through April 30 the end of junk fees in travel are sitting on 10! An executive at Viking about poor service from a TA and potentially get some redress contact! Welcoming you on board, when the time being, as I hope you are as well a hole! The first cruise line cancels, regardless of the Inside Passage for the time is....

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