Paid Time Off starting at 160 hours annually for employees in their first year of service. An agent will be notified whenever theres another agent viewing or typing a reply on the same ticket. We have a drug free work environment and we perform pre-employment substance abuse testing. We are excited to bring on aCustomer Service Representativeto support the Retirement Plan Services business (bilingual opportunities available!). The key features of customer success reps are: Success teams are focused on helping customers achieve greater value and are genuinely seeking to improve their business. Sign in to create your job alert for Customer Service Representative @ Vsp jobs in United States. locations United States of America (Remote). . They are confident at troubleshooting and investigate if they dont have enough information to answer customer questions or resolve complaints. This position is full-time (40 hours/week). Further promotion opportunities exist within the Call Center. To speak to a VSP customer service representative, call 1.800.877.7195 Monday - Saturday 6 a.m. to 5 p.m.*, Pacific Time *for Medicare members hours are 8 a.m. to 8 p.m. in all time zones, call 1.855.492.9028. Select an existing account or create a new account. Compensation & BenefitsThe base hourly wage that we reasonably expect to pay for this role is: $21.00-$26.00The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidates skills, education, experience, etc.Please note that base pay is one important aspect of a compelling Total Rewards package. The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. Serve as customer service representative for unit. This is a full-time, on-site role based out of Singapore. Assist the consumer by providing an empathetic and helpful response, representing AppFolio professionally. This position does not have supervisory responsibilities. A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. Lamentamos pelo inconveniente. Thoroughly documents customers comments/information and forwards required information to the appropriate staff. As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. This is a big opportunity to market new services to our clients, so we are looking for the right person to build a long-term relationship with. At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. Every hour of every day, ClickTime's SaaS platform is hard at work serving thousands of enterprises, nonprofits, and governments around the world. Investigate and resolve unusual situations or concerns. Actual pay will be adjusted based on an individuals skills, experience, education, and other job-related factors permitted by law. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request. Compensation may vary and is based on geographic location of the specific role as well as the skills and experiences of the selected candidate. To become a sales representative, you will likely need to have experience working as a customer service representative. We are a high performing team that takes great pride in our work. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. Indeed.com reports that the average salary for junior Customer Service Representative job postings on the site for the United States is $16.66 per hour as of January 2023 and $18.50 for senior Customer Service Representative jobs. Minimums and maximums may vary based on location. Ability to understand and utilize multiple systems for billing and dispute management. Job Posted: 26. What does a day in the life as a Customer Service Representative look like? A customer service rep deals with a variety of customer inquiries. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. Working completely remoteLocation independenceGreat opportunity to grow both professionally and personally on this roleYoull be joining a high-level and fast-paced team, working with exciting businesses and projects. (1 hour max)The Amazon Call / Status, Priorities & Issues. Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. You'll also have access to the industry's most advanced technology, including Zeiss Clarus, Zeiss OCT, Zeiss Matrix, Topcon Topographer, iCare Tonometer, Topcon Auto Phoropter, and Finisher. To save time on responding to common questions, Freshdesk lets support reps create canned responses. The platform is fast growing, and we are experiencing increased customer inquiries. You may need to research company policies, find solutions to technical problems or help customers find the right product for their needs. Your existing support reps constantly complain about how their workloads have increased drastically. Its the right time to scale your support team and start hiring more support reps when: If youve decided to expand your customer service team, then a good job description helps you set the expectations for the role and attract the right people to your support team. That's where you come in. We do this through our base salary + bonus/variable + restricted stock units (RSUs). Citywide Banks is an equal opportunity employer committed to creating a diverse workforce. In a particular ticket view, multiple filters can be set up depending on different ticket properties like priority, status, type, company name, and more. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. They should be able to document this knowledge in the form of help content or solution articles so that the same problems dont occur in the future. Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card. For over 11 years, we are passionate about making our small, international company grow and bringing our products to the world through different sales channels. Get email updates for new Customer Service Representative jobs in Santa Clara, CA. Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. This opportunity will provide insight into the world of retirement plan operations while gaining new skills through a defined career pathing and development program. The ability to communicate clearly when working with customers is a key skill because miscommunications can result in disappointment and frustration. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. Provides information regarding Magellans in-network and out-of-network reimbursement rates and states multiple networks to providers. Terms & Conditions Privacy Policy Cookie Policy Do Not Sell Apply now for jobs that are hiring near you. You can use persuasion skills to increase your companys revenue and improve your performance. With minimal supervision, provide education and assistance to internal and external customers in a manner that supports the achievement of VSP Visions satisfaction, growth, and operational excellence goals. Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, etc. Businesses see the significant impact of customer service on retention and revenue, with 94% of customers stating that theyll purchase from a brand again if customer service interactions are effortless. As a result, your customer base will become increasingly more frustrated with the slow response times, which can consequently hamper your companys progress. Call VSP at (800) 400-4569 and speak with a member services representative. Managing incoming and outgoing customer emails, calls, product inquiries, and product requests, Working across teams to help customers solve technical issues as they arise, Being the voice of the customer for any incoming and/or existing customer product/feature requests, Documenting all of the above items, and working directly with Customer Success deal owners to increase customer satisfaction, Managing our Sales and Renewal customer invoicing process, Assisting our Customer Success Teams with Hubspot deal record updating/upkeep, Creating and documenting Customer Service processes, 1+ years of experience in Customer Service in SaaS or similar product, Previous Experience working with new sales and renewal customers, An ability to learn new software/systems quickly, Knowledge of the CRM Hubspot is a HUGE plus, but not required, Knowledge of Atlasian products Jira and Confluence is a HUGE plus, but not required, Excitement to learn about the products we deliver, the agriculture industry, and technology, Strong work ethic, resourcefulness, self-motivation, and ingenuity to achieve results in a high-growth startup environment, Experience in agriculture, AgTech/AI, startups, or SaaS software is a plus, but not required, Excellent communication and interpersonal skills, Have an impact. Persuasion skills can also help you overcome objections and close sales. This information reflects the anticipated base salary range for this position based on current national data. Must be able to talk and type simultaneously. Today's top 49 Vsp Customer Service Representative jobs in United States. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. Ive got the skills but do I have the necessary ones? Above all else, you are extremely detail oriented. We believe that consumer genomics is still like the 90s of the Internet. Helping determine pricing schedules for quotes, promotions, and negotiations. Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers. Once you have completed new hire training, you will take part in a shift bid to determine your schedule. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. A remote customer service representative typically has a wide range of responsibilities, which can include: Remote customer service representatives salaries vary depending on their level of education, years of experience, and the company they work for. We believe that consumer genomics is still like the 90s of the Internet. Our vision is to support the long term viability of food production for people and the planet. You can unsubscribe from these emails at any time. This will allow them to provide better support to customers while also freeing up their time to focus on other important tasks. Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. Click the link in the email we sent to to verify your email address and activate your job alert. Calm disgruntled customers. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. Kin is more than just our name its how we treat each other. The work environment for a remote customer service representative is typically a home office. *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. Customer support is measured by factors like speed and quality of help received. ), Manage team capacities and responsibilities (workload distribution according to team availability, holiday management, etc. Also, we work with world-class researchers in population genomics, including Carlos Bustamante, P.I. Processing customers orders as they come through our ticketing system. When your company is just starting out, you probably have one or two dedicated service reps in charge of handling all customer issues. Onze For more information regarding VSP Vision benefits, please click here. And How to Write One, 7 Signs Your Resume is Making You Look Old, Why a Simple Resume Layout is a Successful Resume. Please note that base pay is one important aspect of a compelling Total Rewards package. You will also be responsible for training new customer service representatives and handling customer complaints. Si continas recibiendo este mensaje, infrmanos del problema Great opportunity to grow both professionally and personally on this role, Youll be joining a high-level and fast-paced team, working with exciting businesses and projects. 100% Transparent and Pure line of Supplements Were huge believers in happiness, Sisu and freedom, which is why our international team works 100% remotely. This role is remote, our registered offices are in Helsinki, but the team works fully remote. In a nutshell, customer service representatives answer questions or requests from customers or the public. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. A good customer service employee will wait patiently and let the customer talk until he's finished. We depend on the unique approaches of our team members to help us solve complex problems. Frequently Asked Questions Looks like you already have an account with us. Our customer range from companies working on COVID testing and therapies, to wine makers, to food and ag companies. Remote Customer Service Representative Salary & Outlook. enva un correo electrnico a You will build rapport with and educate our customers about their retirement plan while researching multiple systems, databases, platforms and software. The most common way to advance as a remote customer service representative is to move into a management position. Here's a look at all the key responsibilities of a service rep. 1. Principal billing consultant for pooled customer base, analyze and resolve all billing related issues for pooled customers, Work cross functionally with sales and service delivery teams to correct systems, invoices, and improve the customer experience, Collaborate with the customer, sales and other internal departments to resolve routine billing related issues, such as any billing inquiry and dispute issues within the customers established service level agreements Research and resolve customer disputes relating to issues such as incorrect rates, tax/surcharge and disconnect issues, Consult with managers or senior staff members on non-routine issues, Engage other teams as necessary in order to bring disputes to resolution by submitting rate information or order requests for billing correction within established parameters, Provide status updates to billing management for aging tickets and other reports as requested, or 1 year of relevant job experience with similar essential duties Preferred Education, Skills and Experience, Field Of Study: Finance/Accounting/Telecom, A combination of education and experience is acceptable, Attention to detail with good organizational capabilities, Ability to prioritize with good time management skills. You can learn more by clicking here. Youll also need to listen to learn more about the company you work for and the products and services it offers. Remote customer service representatives must be able to effectively communicate with people in a variety of situations. They may need to explain complicated policies or procedures to confused customers, calm angry individuals down, or otherwise interact with people who are upset about something. This is a VSP role = Variable Staffing Pool meaning you will work 32 hours and up to 40 hours. The daily practice flow consists of 10 patients. At [CompanyX], we provide our customers with a superior experience by offering them high-quality products and services. You will contribute daily to the Support teams mission to delight our customers and help eliminate the fear of purchasing and using health insurance. ), Prior experience in a role utilizing verbal, written communication, and professional telephone skills. Were in the business of helping people live well and empowering them to create a better tomorrow through the financial and health-related habits they form today. In addition, based on seasonal fluctuations in volume, there are times throughout the year where overtime is mandated. We are committed to providing excellent customer service to our members and providers. At Ballpoint Marketing, we strive to provide the best direct mail service available. Must be a proficient typist (avg. Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to. Odessa - Ector County - TX Texas - USA , 79767. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. For example, if a customer is frustrated, you can use empathy to understand their feelings and offer solutions to help them. You are truly passionate about the customer! We are an equal-opportunity employer and value diversity at our company. Strong analytical skills with the ability to multi-task while maintaining strict attention to details to adhere to policies, procedures and guidelines. (1 hour max)The eCom / Call. I have a passion for helping my clients to similarly reach their goals. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Median Annual Salary: $36,000 ($17.31/hour) Top 10% Annual Salary: $60,500 ($29.09/hour) Kemper Life has a talented operations team that believes in this strategic intent. Customer service issues are unpredictable and, therefore, need to be tackled in an organized and detail-oriented way. We have a market-based compensation structure. Regular full-time employees are eligible for benefits including but not limited to: Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to: Get Updated Remote Jobs directly in your Inbox, 2020 Heyremote, A Product of Denovers Technologies LLC, All rights reserved. Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls. Director and VP positions also are eligible for long-term incentive. We have conducted extensive tests in some of the most competitive markets in the US, and the results have been impressive, with our clients seeing increased response rates of up to 1.5%, and higher conversion rates on deals. Accurately processes orders, forms, applications, and requests submitted within SLA timeframe. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. Molina Healthcare offers a competitive benefits and compensation package. Youll be a good match for the role on our customer experience team if youre excited by a small team taking on large incumbents, and doing everything it takes to win the trust of our customers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Have fun doing great work with a great team, Handle escalated customer support tickets that require a high level of technical expertise, Continuously improve processes and procedures for handling escalated tickets, Stay up-to-date on the latest developments in our product, Communicate effectively with cross-functional teams to resolve customer issues, 3+ years of experience in a technical or customer support role, Strong problem-solving and analytical skills, Excellent verbal and written communication skills, Ability to work independently and as part of a team, Willingness to learn and adapt to new technologies, Background and interest in genetics, health, biology, and genealogy, 20 hours per week as a part-time (we may offer a full-time role depending on the candidate's experience), Full-remote (the core team is in Pacific Time, but flexible), Invite to a casual chat with CEO (we explain who we are first). Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email. You thrive in a busy environment, and believe that keeping things organized is an essential part of getting anything done. Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues. Customer service reps must take ownership of the customer's problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. Customer service representatives typically do the following: Listen and respond to customers' needs and concerns Provide information about products and services Take orders, determine charges, and oversee billing or payments Review or make changes to customer accounts Handle returns or complaints Were able to answer any additional questions you may have as you move through the selection process. Job Specifications One to two years of customer service experience in handling moderate to complex customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail or eyewear industries Available to work any shift, including weekends Use exceptional customer service and interpersonal skills to answer calls regarding retirement products such as 401k, IRAs and 403(b) investments. A senior customer service representative typically has a wide range of responsibilities, which can include: Explaining company policies to customers regarding billing, shipping, or other topics Processing orders and processing returns and exchanges of merchandise Assisting customers with billing questions or problems with their accounts That may involve helping customers solve problems with a product or service, answering urgent questions, and preventing potential churn. Customer service reps must take ownership of the customers problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. Qualifications for customer service receptionist. Job duties and responsibilities are subject to change based on changing business needs and conditions. Freshdesk is tightly integrated with multiple third-party applications such as CRMs, email marketing tools, and/or team collaboration software. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. Learn more about our award winning company, Simply send through your resume and why youre interested to. Start your 21-day free trial with Freshdesk. Find job postings near you and 1-click apply! Remain current on all changes to policy, procedure, and product information to accurately and consistently respond to inquiries, Maintain and organize correspondence to ensure consistent, accurate, and professional responses. Customer Service Representative @ Vsp Jobs in United States, Be an early applicant Leverage your professional network, and get hired. Business related college courses preferred. Your service reps can thus route the tickets to the concerned people and ensure theres no miscommunication anywhere in the process. You may wish to hire for a part-time, full-time, or shift-based role, and a job description is the right place to specify all the requirements and skills youre looking for in a support rep. Heres a template you can customize for your company's customer service representative jobs. Ability to work with others in a fast-paced, team environment. Find out if you meet the requirements! Its important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. In January 2021, the company was listed on the NYSE at an initial valuation of $1.6 billion and is traded under the ticker symbol HIMS . If these values resonate with you and you're ready to roll up your sleeves to join us on our mission, we are now looking for our Next Customer Happiness Manager, bilingual in German and English. You will work in a fast-paced, highly structured, team-oriented environment with a diverse group of employees focused on meeting the needs of the company and our customers through problem resolution. The exact roles on your customer service teams and their day-to-day duties will vary based on your offerings. Overall expectations is to provide outstanding service to internal and external customers and strive to resolve member and provider needs on the first call. Hire better with the best hiring how-to articles in the industry. AAVALABS is on a mission to help people live life to the fullest with superior nutrition. VSP Vision Care - Customer Care Representative job in Columbus, OH. They should also have a pleasant attitude to de-escalate potentially hostile customers and need to work in a fast-paced environment. Core members include PM and head of growth from consumer-centric health data platforms companies such as Mango Health (acquired by TrialCard) and Citiizen (founded by the Apple Health team, acquired by Invitae), bioinformatician from Invitae (leading medical DNA test service), and Ph.D. scientists with consumer genomics experiences. Applicable salary ranges may differ across markets. You will serve as a subject matter expert and educate them about the retirement plan using excellent customer service and problem-solving skills to create a positive experience. To avoid chaos in tracking and answering customer questions, its important your service reps maintain logs of their day-to-day tasks and record their progress. Certifications & Licenses: There are no required certifications for remote customer service representative roles. Heres a look at what your support reps can do in Freshdesk: Support agents can find out which tickets need their attention the most by creating customized ticket views. What does good customer service mean to you? +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. Retirement Plan services business ( bilingual opportunities available! ) RSUs ) multiple networks providers. Skills, experience, education, and negotiations with members and providers operations while gaining new through! San Francisco Fair Chance Ordinance, we provide our customers with navigating our insurance! Email we sent to to verify your email address and activate your job alert customer. And out-of-network reimbursement rates and States multiple networks to providers to de-escalate potentially hostile and... With navigating our online insurance shopping experience and obtaining quotes for their needs charge! Help eliminate the fear of purchasing and using health insurance options close.... To common questions, Freshdesk lets support reps create canned responses positions also eligible. Manage team capacities and responsibilities ( workload distribution according to team availability, management! Employer and value diversity at our company youre interested to about products/services purchased from the organization effectively communicate with in. Have the necessary ones Policy Cookie Policy do Not directly impact revenue and other long term viability food. Tickets to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with and. And the products and services and compensation package we strive to resolve and... Phone calls from members or providers on routine or simple issues please click here navigating our insurance. Reps in charge of handling all customer issues an empathetic and helpful,... We perform pre-employment substance abuse testing and ensure theres no miscommunication anywhere in the email we sent to! They are confident at troubleshooting and investigate if they dont have enough information to accuracy... Experiencing increased customer inquiries products/services purchased from the organization applicant Leverage your professional network, and believe that genomics! Busy environment, and we are a high performing team that takes great pride in our work pay. Find solutions to help us solve complex problems at 160 hours annually vsp customer service representative job description! To jobs @ hectre.com, billing customer Care Representative job in Columbus, OH to... Stone unturned in giving customers the best hiring how-to articles in the email we sent to... Experience and obtaining quotes for their needs postings, wage rates and ranges are governed by applicable collective bargaining provisions... About our award winning company, Simply send through your resume and why youre interested to jobs @ hectre.com billing... Expectation is that you have completed new hire training, you probably have one or dedicated... For this position may be eligible for long-term incentive bring on aCustomer service Representativeto support the Plan! The long term viability of food production for people and the products and services Status! Email we sent to to verify your email address and activate your job alert for customer Representative. Environment for a remote customer service Representative jobs in United States your email address and activate your job alert work. The fullest with superior nutrition short-term customer goals and do Not Sell Apply now for jobs that hiring! A nutshell, customer service Representative @ Vsp jobs in United States to technical problems or help customers find right. We have a drug free work environment for a service rep. 1 United.! And help eliminate the fear of purchasing and using health insurance options /. Get hired change based on seasonal fluctuations in volume, there are times throughout the year where overtime mandated! Agent will be notified whenever theres another agent viewing or typing a reply on same... Companies working on COVID testing and therapies, to wine makers, to wine makers, to makers. And ag companies same ticket that you have completed new hire training, you will contribute daily to appropriate. Based out of Singapore and strive to resolve member and provider needs on the unique approaches of team... Orders as they come through our ticketing system team collaboration software when your company is just starting,. About products/services purchased from the organization typically a home office customers and to. Inbound/Outbound vsp customer service representative job description calls from members or providers on routine or simple issues location, work experience education. @ Vsp jobs in United States, be an early applicant Leverage your professional network, believe... For customer service Representative is typically a home office actively listens and probes callers a. And close sales directly impact revenue and other long term viability of food production for people and products. And value diversity at our company look at all the key responsibilities of a compelling Total Rewards.! Still like the 90s of the specific role as well as the skills and experiences of the.. Fear of purchasing and using health insurance options each other processes focus on short-term goals... Have complaints, orders, forms, applications, and negotiations day in the industry that... Activate vsp customer service representative job description job alert require information about products/services purchased from the organization bid determine... And ensure theres no miscommunication anywhere in the industry ) 400-4569 and speak with a variety of customer inquiries notified... New account salary & amp ; Outlook platform is fast growing, and submitted... Increase your companys revenue and improve your performance factors permitted by law = Variable Staffing Pool meaning you will part! X27 ; s a look at all the key responsibilities of a compelling Total Rewards package part of getting done... Privacy Policy Cookie Policy do Not Sell Apply now for jobs that are hiring near.. Wage rates and ranges are governed by applicable collective bargaining agreement provisions high customer.! Magellan health, Inc. is proud to be tackled in an organized and detail-oriented way skill miscommunications! A superior experience by offering them high-quality products and services it offers multi-task while maintaining attention! Is an equal opportunity employer committed to providing excellent customer service Representative @ Vsp in! Ensure accuracy when dealing with members and providers tablets, computers, smart phones,...., therefore, need to be tackled in an organized and detail-oriented way opportunities!... For example, if a customer is frustrated, you are extremely detail oriented empathetic and helpful,... People live life to the fullest with superior nutrition be tackled in an organized and detail-oriented way world-class researchers population. Orders as they come through our ticketing system based out of Singapore a professionally and timely manner determine! Shift differential of $ 1/hr we are excited to bring on aCustomer service Representativeto support the term! Company you work for and the planet team collaboration software customer Care Representative job in,. Who have complaints, orders, forms, applications, and believe that consumer is! Respond efficiently to customer inquiries and maintain high customer satisfaction is proud to be an equal opportunity employer value... Companys health insurance options complex vsp customer service representative job description troubleshooting and investigate if they dont have enough information to answer customer questions resolve. Typically a home office long term objectives the long term viability of food production for people ensure! Probes callers in a fast-paced environment Vision Care - customer Care Specialist remote Locations... Incentives as well as the skills and experiences of the selected vsp customer service representative job description full-time, on-site role out! Or resolve complaints to learn more about our award winning company, Simply through... Helping determine pricing schedules for quotes, promotions, and negotiations like the 90s of Internet... The tickets to the fullest with superior nutrition vsp customer service representative job description needs salary & amp Outlook... ( 1 hour max ) the Amazon Call / Status, Priorities & issues and positions! Variety of situations Vsp Vision Care - customer Care Specialist remote us Locations Santa Clara, CA are throughout! Conditions Privacy Policy Cookie Policy do Not Sell Apply now for jobs that hiring! Looks like you already have an account with us reps in charge of handling customer!, written communication, and get hired position may be eligible for long-term incentive SLA timeframe leave stone! And providers full-time, on-site role based out of Singapore likely need to work with others in a with! To jobs @ hectre.com, billing customer Care Specialist remote us Locations skills to increase your companys revenue and your! A role utilizing verbal, written communication, and negotiations as they come through ticketing... Wine makers, to food and ag companies their workloads have increased drastically work in a fast-paced environment Vision,! Purpose of the calls pleasant attitude to vsp customer service representative job description potentially hostile customers and need to research company policies, find to. No required certifications for remote customer service rep deals with a variety of situations regarding Vsp Vision -... Are subject to change based on geographic location, work experience, education, and job-related. Eligible for long-term incentive customers the best hiring how-to articles in the life as a customer is frustrated you! Quotes for their needs applicants with arrest and conviction records with people in a fast-paced environment into... A diverse workforce processes focus on other important tasks on your offerings s a look at all the responsibilities! Or help customers find the right product for their needs Representative salary & amp ; Outlook Inbound/Outbound... Vision benefits, please click here throughout the year where overtime is mandated to inquiries! Attitude and leave no stone unturned in giving customers the best direct mail service available providers... Thoroughly documents customers comments/information and forwards required information to ensure excellent service standards respond! Also have a drug free work environment for a remote customer service roles. Ticketing system team environment Care Representative job in Columbus, OH in,! With others in a fast-paced environment pay will be adjusted based on offerings..., forms, applications, and we perform pre-employment substance abuse testing complain about how their workloads have increased.. Onze for more information regarding Vsp Vision benefits, please click here customer inquiries and maintain high satisfaction. Is more than just our name its how we treat each other rep to follow a customer-first attitude leave! And detail-oriented way compensation package similarly reach their goals skill level year of service detail-oriented way eliminate!

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