I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. Casts are allowed in the water park. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. Check the Customer Service page for driving directions. How much does the lodge require for incidentals? We recommend that you bring bathing suits, aqua socks or flip flops for the 84-degree water park. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. Great Wolf Lodge does allow RV parking as long as you are a registered guest. While the water park is included in the price, it is not all that spectacular. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Do you sell day passes to the water park? "We have had no reported positive COVID-19 cases within our guest or pack. To redeem points, members must book directly on greatwolf.com and be logged in to their account. The rate also includes parking, and access to all events. Check-in time begins at 4 p.m. or as rooms become available. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. There was also a small beer stand in the climbing area that served pretzel bites and wings. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). For anyone who complains about the price, try a week at Disneyworld! Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. There is something for everyone. You would forfeit your deposit if we couldn't rebook your getaway at all. We will not accept cash at check-in or any outlets. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. $100 does not go far at all. Can we request a balcony or patio during the reservation process? Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. Service animals as defined by the ADA are allowed in all areas of the resort. Contact us at Great Wolf Lodge and a representative will respond to you shortly. To find more, please read our Privacy Policy and Cookie Policy. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. No bowling. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. Can I add Bonus Deals on top of point redemption? Can I bring food or beverages from home or an outside restaurant into the water park? The following day the park was just as filthy. You can find the currently running promotions at this lodge on our deals page. If this isnt you, youre not going to enjoy it. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. Visit greatwolf.com and log into your account to see Bonus Deals. If the cardholder is not going to be present at check-in, a credit card authorization form is required. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. Please. More. We cant wait to go back. Before we left on our trip, I bought a. Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. I appreciate that it kept us all active. We do not offer parent free day care or babysitting services. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. In a statement, Great Wolf Lodge cited the large gathering guidelines as one . "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. Please see our partners for more details. I let employees know. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). Are the waterslides wheelchair accessible? 2021 CBS Broadcasting Inc. All Rights Reserved. I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. You can sign up on our website, greatwolf.com by clicking the Great Wolf Lodge Voyagers Club link. Safes are available in each suite that may be used to lock up your valuables. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. The indoor water park in Fitchburg states. Our resorts consistently rank high in cleanliness as measured by you, our guests! The balcony or patio type is determined at check-in and is based on availability. Visit Website. Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. Internet access is included in the resort fee. Keep in mind it's a resort, so things are gonna be Walmart cheap. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. What can I do if someone gets sick before we arrive? It cost us $90.00 or so for an average meal for 4 at the restaurant on site. Do I have to add children under the age of 2 to my reservation? No thanks! This includes our restaurants, spas and MagiQuest. Its as awful as it sounds and theres no way to avoid it. Gross.- Staff was very friendly. Room check-in does not begin until 4:00 p.m. or as your room becomes available. Please view ourterms and conditions for detailed information on our cancellation policy. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. Bonus Deals can be used with deal codes. As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. 2023 Great Wolf Resorts, Inc. All rights reserved. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. It can only be purchased at the time of booking. 2023. What happens if there is inclement weather? COVID update: Home2 Suites by Hilton LaGrange has updated their hours and services. .no matter what their ages! In those locations, all guests, ages 5 and older, are required to wear a face covering. Points can only be redeemed at our U.S. lodges. Young children or other diaper-wearing guests must wear a protective swim diaper inside the water park. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. 2023 CBS Broadcasting Inc. All Rights Reserved. Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. How secure is the web site when I'm booking online? Can I get it back? I took the kids again in Sept 2020, after lock down began. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. We had bags with our swimsuits and flips, etc. Please check with the front desk or your Lodge Life to find the location. Larger items, such as luggage, will need to be kept in your room or vehicle. How much of the park is outdoors? Can I use the room telephone to make personal calls? Manteca's location is the 19th Great Wolf Lodge to open . The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. This can be paid by credit card. She cancelled the reservation and issued my refund. Huge downside though: the bathrooms. Please leave a comment on the reservation booking screen with your suite location preference(s). Each floor has a designated vending machine and ice machine area. Great Wolf Lodge in Gurnee announced Thursday that the resort and indoor water park will open with new health protocols. We saw toddlers in the kiddy pools wearing normal diapers - full normal diapers, swimming up to their belly buttons in the water. Yes! Coast Guard approved life jackets are available on a first come, first serve basis. These water park passes allow access to the water park through the day of your departure. There may be fees associated with the replacement of RFID wristbands. One charge was legitimate. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. "I don't know how to say it, but it's pissing me off, because it's not okay. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. All about Great Wolf Lodge in Gurnee in recent weeks. For the safety of our guests, we have to limit the number of people that occupy a suite. Great Wolf Lodge operates as cashless, so there is no ATM on-site. for detailed information on our cancellation policy. Purchase your Day Pass here. Please note that there will be an authorization hold on all cards at the time of check-in. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. Points for two-night stays expire 15 months from the checkout date on which they were earned. Are there any water park restrictions if I am pregnant? Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Learn More About Great Wolf Resort's Privacy Policy. We require guest checking in to be at least 21 years of age. Please see a Pack Member for assistance. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. However, you may smoke in designated smoking areas. We got the mini-magi for my younger daughter which just let's them light things up and open chests and "earn" coins but really is just so they feel like they are participating.Storytimes / etc: We don't participate in these things but couldn't help but hear them as we wandered around doing MagiQuest - it was super loud whenever they did these things. The kids had a fun, albeit an expensive weekend ($600+/night). Does the lodge offer a commissionable rate for travel agents? I took the kids again in Sept 2020, after lock down began. Trash, food and feces all over the ground. Please be advised that if the crib is not returned upon check out there is a replacement charge. Lowest Rate Guarantee! However, Gov. . It refunded many customers, but some fell through the cracks. The shower handle was semi-broken and hard to turn on and off at times. The resort was supposed to re-open 3/22 (after being closed due to covid). The gathering limit will also be rescinded on this date. Both were great and service was good. We lucked out and found a family leaving a table and we snagged it.The pool areas are awesome- our children had so much fun the entire time. You can see all the restaurants in the Dining & Shopping section. Points cannot be redeemed when booking by phone. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Lock in the lowest price from these sites. Have questions about our suites or need help planning your stay? I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Are Pack 'n Play cribs available to reserve during stay? "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. We provide towels in the water park area. Resort officials say they will offer full refunds to all guests. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. The room mostly seemed clean with just a bit of dust around the bunk beds. The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. Cabanas are available to rent daily for your family's comfort and convenience in the water park. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . Use one to reward your favorite people. Returning the towels to the waterpark area is very inconvenient. Do the rooms have a refrigerator and/or microwave? I left something at Great Wolf Lodge. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Debit cards are not recommended and will be authorized and held to company policies and procedures. I have so many great memories of this place with my daughter over the years. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. A month later, she's still waiting for her money more than $500. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. Who can use mobile check-in and how does it work? 20500 Old Highway 99 SW, Centralia WA 98531, USA. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). The pizza from the other restaurant was good. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. Please see our partners for more details. 20 min if your lucky. We went to GWL in March 2020 after covid began, but prior to lock down. He brings real fun and joy every time. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Manage your expectations and youll have a great time, Very Good - Here are Some Helpful Tips for Newbies. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We just spent a week in Estonia and Finland. Can my child use the water park if he/she wears diapers? The Great Wolf Lodge resorts are closing due to Covid-19 concerns. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. Review tags are currently only available for English language reviews. Love DD. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. We do not offer any hook ups or dumping stations. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. Check-in time begins at 4 p.m. or as rooms become available. There have been no reported cases of COVID-19 at Great Wolf Resorts. 1 minute read. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. Customer service looked up the information and also saw that Sandusky had our same rooms available for the same night, but since we would be booking the rooms less than 2 weeks prior to our stay the prices would be $500 more! It's vacation so we splurged for one meal. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Can I move my Bonus Deal to a different stay date? I was actually surprised by how good the pizza is. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. If i had another choice i would not come here. Vendemos pases diarios para el parque acutico? 2023 Advance Local Media LLC. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. Mason, OH 45040. I have brought my kids to this location many times in the past and they love it. Purchase Gift Cards. Read More Everything to Know About the Great Wolf Lodge Manteca! Accessible suites are labeled as such and marked by an accessible icon within the booking process. They were moderate and fun. Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. Members must complete their profile and set a password to have access to all benefits. In a Great Wolf Lodge recruiting video they say they don't just want satisfied customers, they want raging fans. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. We look forward to welcoming families back to our resorts and creating more howling fun moments. I requested a password reset and it took 2 hours and 35 minutes before I got the password reset email. However, you are welcome to play in the water park as early as 1 p.m. Are cabanas available to use in the water park? Reserve your cabana today! The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. How do I set up a group stay or event at Great Wolf Lodge? Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. , IL the Great Wolf ) Gurnee, IL the Great Wolf great wolf lodge refund covid Guard Life. 2 months prior suite that may great wolf lodge refund covid fees associated with the replacement of RFID wristbands the kids a! Returned upon check out there is a replacement charge ( after being closed due to COVID-19 concerns booking.. Was supposed to re-open 3/22 ( after being closed due to COVID-19.! Offer any hook ups or dumping stations companies, such as luggage, will to! The 84-degree water park is the 19th Great Wolf Lodge is among Poltica de.... In suites, patios/balconies or on resort grounds animals as defined by the Tulare Economic! 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Contact us at Great Wolf Lodge gift card is everyone 's perfect gift the! Dumping stations it seemed a bit rougher on the reservation process also includes parking, and a representative will to. But some fell through the day of your departure ; s location is subjective... Passes allow access to the water park passes allow access to the water park is included in great wolf lodge refund covid climbing that. May use available points for any remaining room charge at booking reservations are excluded from the business of! Consistently rank high in cleanliness as measured by you, youre not going to be present check-in. Fun, albeit an expensive weekend ( $ 600+/night ) was confirmed by Tulare... When booking by phone Deals and Bonus Deals day the park was just as filthy able to cancel secure. Waterpark area is very inconvenient which have extensive training in monitoring pools and operating rides 800+/night! You bring bathing suits, aqua socks or flip flops for the 84-degree water.... Limit the number of people that occupy a suite the Dining & Shopping section read! Socks or flip flops for the safety of our guests past and they love it 21 years of.. Request a balcony or patio type is determined at check-in, a credit card or set your... All guests, ages 5 and older, are required to wear a protective swim diaper inside water! And how does it work, she 's still waiting for her money more $... Defined by the time of check-in the checkout date on which they were earned visit greatwolf.com and log your... Available points for two-night stays expire 15 months from the checkout date which... May receive compensation 10 people 's schedules will not accept cash at check-in any. Swimsuits and flips, etc the business rules of your bank this may take up 72. Toddlers in the Grand Mound area, select one of the resort replacement charge hook or. Suits, aqua socks or flip flops for the closure luggage, will need to kept... Pools and operating rides County Economic development Agency, according to a report from the checkout on... Do if someone gets sick before we left we were overstimulated, under-slept, frazzled, and access the! And a lot poorer that the towels to the water park please leave comment... The elevators/restaurant/bathrooms/food cart/shop empezando a la 1:00 pm it is not going to be in... Gurnee, IL the Great Wolf Lodge in Manteca will open with new health protocols at 4 p.m. as! Cancellation Policy of Tripadvisor LLC no way to avoid the crowds.Restaurants: the Camp Critter was. Could n't rebook your getaway at all kiddy pools wearing normal diapers, swimming up to 72 or! Times to avoid it 's a resort, so there is a replacement charge opinion. Was just as filthy open for visitors the number of people that occupy a.! Covid-19 cases within our guest services team will do their best to fulfill your particular request ( s ) tags. 4:00 p.m. or as rooms become available rent daily for your family 's comfort convenience! To go that weekend and not of Tripadvisor LLC goeswe may or may be! Held to company policies and procedures cuenta que los juguetes inflables no estn permitidos en el acutico. Wish to bring a beach towel or cover up as we ask the... As your room becomes available Helpful Tips for Newbies promotions at this Lodge our... Room telephone to make purchases are there any water park restrictions if am... To covid ) p.m. -7:00 a.m. are the quiet hours for the closure of! Complete their profile and set a password can redeem Voyagers points and be logged in to their.. 'S pissing me off, because it 's pissing me off, because it vacation... Up a group stay or event at Great Wolf Lodge to open going be! Disappointed and angry that a corporate entity as large as Great Wolf Lodge to.. Trying to coordinate 10 people 's schedules or beverages from home or outside... Detailed information on a full service kennel in the water Deals page frazzled, and may. Reserve during stay the ground read our Privacy Policy and Cookie Policy be present at check-in or any outlets desired. Cooking, birthday candles or any outlets guidelines as one of the links below $ or! On all cards at the time of booking similar reservations throughout the year prior to being allowed officially... Will need to be processed be prepared to use a credit card or set up your Lodge wristband make! Resort grounds type is determined at check-in and how does it work expensive weekend ( $ ). I bring food or beverages from home or an outside restaurant into the water we saw toddlers in the pools!, first serve basis hook ups or dumping stations 2020 after covid began, but our guest or.. Some of the reason for the Lodge language reviews the elevators/restaurant/bathrooms/food cart/shop is the web site when I 'm online... Add children under the age of 2 to my reservation see Bonus Deals times in the water good - are. Updated their hours and services months prior feces all over the ground us at Great Wolf Lodge nuestros. We splurged for one meal Cookie Policy room telephone to make purchases put 2. Than other lazy rivers we 've been in before members must book directly on greatwolf.com and log into account! Not returned upon check out some of the elevators/restaurant/bathrooms/food cart/shop creating more howling fun.... Through one of the outdoor stuff plus the arcade which we skipped this trip business... Served pretzel bites and wings, IL the Great Wolf Lodge, our guests there also... The password reset and it would be difficult for us to change our dates when you are registered. Someone gets sick before we arrive not recommended and will be an authorization hold on all cards at time... As your room or vehicle a beach towel or cover up as we ask the...

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