Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. But I'm feeling very optimistic about everything as are our clients.". But theres no chargeback protection because payments are made directly from your bank account at the time of the transaction. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. We were told by Crystal Cruises this was all on us to navigate. Started August 27, 2021, By I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. Still other travelers' money was held hostage by the cruise line's precarious finances. None of us agreed to 90+ day wait for our refunds when we made our deposits. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. The owner of Cheema's Travel recently launched a travel coaching business. You should do tests on private browsing mode. For some reason I couldn't post the link. There are lessons for all cruise travelers in the story of Crystals collapse. I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. Some cruise lines were (and are) overwhelmed with refund requests. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. Great suggestion, will do! Your best course of action is to file a credit card dispute. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. All of the river cruises are cancelled through late May. Started August 27, 2021, By The Better Business Bureau is a total waste of time and energy. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. Submitting a response indicates a willingness to work with customers to make things right. Thecruisedid not depart, therefore service was not rendered and the money should be refunded. Crystal customers should immediately start to work on obtaining a refund. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! Still, industry precedent is that some consumers have a good chance of getting their money back, Pestronk says. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). Crystal Cruises recently said up to $00 million could be owed to customers, while parent Genting Hong Kong said it faced major challenges to repay all customers. They don't seem to care about their customers. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. That hasnt been independently confirmed. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. An yet there are still people making deposits for bookings in 2021, 22 and 23. The Acts provision that is important for Crystal Cruise customers gives you the right to dispute a credit charge. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. Windstars 2023/24 Middle East program kicks off in November. We fulfilled our obligations by paying the deposits and balance on time, but Crystal Cruises is not fulfilling theirs. Travel Mole Newsletter is a subscriber only travel trade news publication. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. Okay- that makes it sound very reasonable. It sounds like the dispute got muddied in the wording or something -- for your response, I would recommend just including anything you have (from your agent or even Crystal's advisories) showing the voyage is cancelled, or make sure that's Chase's response to Crystal. 2 complaints closed in the last 12 months. When products or services werent delivered as promised it comes into effect. What you're saying is entirely reasonable. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. I have called repeatedly. It has been almost one year. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. Their most recent email response from Crystal was similar to what appears on their website Please know that our team is diligently working to ensure each of your refunds are addressed in the timeliest manner possible, still working within the projected 90 days in most instances. They are not members of the BBB. If you took the deal with Crystal, what you have now is a useless voucher. I also think it makes no sense to ask for FCC, even with the 25 % bonus, since we have no idea at this time when cruises with Crystal will begin again. Its possible that a new company will purchase their ships, but its virtually impossible to believe that any company would be willing to buy Crystal, resume its operations and honor its booked reservations. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. Canceled on may 27, 2021. In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. I gave Crystal 3 weeks and then I contacted the credit card company. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. All of its employees were laid off, there are some crew still on ships that have been seized for unpaid fuel bills, and there is no cash in the bank. CC Help Jenn The latest turn of events led to the operator shutting its US offices and letting workers. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. Also, the merchant usually has a defined window in their merchant services agreement in which they can set that refund period -- it's not completely at their discretion. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. As of February 16, there was no such information online. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. "While just starting, we were told that they expect significant progress over the balance of March and into April. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back . In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. Our goal is to maximize the recovery of assets and provide a claims process to creditors that allows them to realize the highest potential recovery regardless of the size of their claim, Healy said. Theres typically even less protection, if any, if you paid Crystal by check. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. After all assets are liquidated, court approval is required to reimburse customers if there are funds left. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. Booking number #XXXXXXX In the names of ****** and ********* ******. The cruise in question must have more than 50 beds and must have originated from a U.S. port, which would include Long Beach, Los Angeles and San Diego, Miami and Fort Lauderdale, Fla. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger But again, the commission takes pains to explain that it cant force anyone to do anything. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Youll need to file a proof of claim and keep your fingers crossed. This may offer a solution to one of the two problems you have if youre frustrated about getting a refund. This was not part of the contract when we put our deposit down. I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. The Federal Maritime Commission last week posted a consumer notice on its website recommending that travelers who paid for Crystal Cruises with a credit card contact the card company immediately. This will ensure you fulfill the policys timing requirements. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. The CC dispute is intended to be for when a vendor does not live up to their obligations, not as an alternative path. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. I think it's fair to say most reasonable people would not pay for travel when the US has issued a "Do not Travel" warning during the time the company (Crystal) is requiring final payment and when the receiving country is closed to visitors. They have no authority over cruiselines. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. Due to incentives from Crystal, I booked contact #XXXXXXX and applied the $18,028 to this cruise which was to sail on 5/18/2021. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. Started June 21, 2021, By Here are 64 ways to enjoy L.A.s beloved getaway. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. BBB Business Profiles are subject to change at any time. There may be some protection, she says, particularly if you paid with your debit card. On the same day we were notified of cancellation (2 April), we requested a refund. Fortunately my clients have all been refunding inside the window though, so I don't have any firsthand experience with what would have happened next. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. The Crystal Cruises website was expected to post information on how consumers may make claims. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. Crystal, as you said, should be issuing the refund. News on the go with access to our mobile apps including immersive storytelling. Department of Homeland Security changed the deadline for REAL ID? The fact that Crystal has ceased operations opens up another problem that will account for far more than the amounts held in deposits. That all happened a year and a half ago, so I really am not counting on seeing any money back.. It did not seem like a clear-cut situation in terms of what was going to happen in the future. The 60-day count begins when the statement containing the transaction is issued, not when the transaction was made. Processing disputedrefunds take priority over other refunds for Crystal. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. Final payment due for a cruise to Germany & Austria. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. All of the river cruises are cancelled through late May. But many misunderstand them with specific regard to bankruptcy. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. Its the chance to be heard at a time when many companies arent listening. Its a more difficult situation, says Couch-Friedman. Ned's annual holiday gift suggestions for travelers - 2022 version. "It is important to understand that the company is not going out of business," the statement said. All Rights Reserved. Crystal has held a significant portion of this money since 2018. It will probably be the canned response I got last year and Chase got as well every time we asked. Well see what happens.. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. The rule in the act says consumers have 60 days from the date the charge appears on their credit card to file dispute. They owe us over $12,000 and it is not right that such a prestigious company do this to their clients. There is a number of threads already on this topic. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. On record-keeping, why do airlines play dumb with Congress? >> Next: What Credit Cards Provide the Best Travel Insurance? Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. This is why I keep calling out the parts that are cardholder responsibilities. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. And try to confirm that Chase does the same. We need these funds back. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. Too many result in more funds being held by the CC company. Crystal Cruises is kaput, out of business. And BWIVincent- I will do the best I can to be absolutely clear but honestly- how much clearer can I be than you (Crystal) canceled my river cruise and now I want my money back? Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Please remove the pre-departure test of vaccinated travelers returning to USA In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. BBB is here to help. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. But if you have a problem with a cruise, you have a problem. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? The booking number is XXXXXXX. It has been a year since I was told this and still have not received a refund. There is a limited trust pool of money at the credit card companies. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. Followers 1. I purchased a cruise from Crystal Cruises in the amount of $18,028. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. Her favorite place? Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; I have never previously filed a complaint with you, but really need your prompt assistance with obtaining the money due me. Started June 21, 2021, By How to find the best blooms without the drama, Nature-curious? Crystal is not the only one having problems. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. I am now being told it could take months to receive the refund. We booked a cruise with Crystal Cruise in April to tour Europe. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". So- more paperwork to fill out. File a claim if it does. The report I issued earlier this summer has a number of recommendations that strike the right balance between providing consumers more protections but not proposing new requirements that are so difficult or expensive to implement., Refunds should be provided within 60 days if boarding is delayed by a day or more. Its sad.. The financial problems of Crystal Cruises primarily came from the financial struggles of Crystal's parent company, Genting Hong Kong. The no-money-down deposit window has been extended until April 5. So, hopefully, I will get the deposit part refunded sometime. "Unfortunately, it's taken a lot longer than we would have liked. Copyright 2000 - 2022 Travelers United | All Rights Reserved, US cities with easy downtown-to-airport transit connections, Please remove the pre-departure test of vaccinated travelers returning to USA, Stop Carnival Cruise Lines from illegally contaminating our oceans and air. If you have any cruise vouchers, try to spend them and get insurance for the cruise you are going to buy, Couch-Friedman recommends. By I am at approx 150 days with another line. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I need to receive this refund as soon as possible or at a minimum know when I might receive this. Have a travel problem, dilemma or question? -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. All cruises on the Website are protected under a consumer protection scheme. Depressed now? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. 301 Route 17 N, Suite 1150, Rutherford, NJ That includes Crystal Cruises, part of the Genting Group. Also, the bank will usuallyprovide a credit to the customer until the issue is resolved, so even if a merchant argued that they got "at least X" number of days, there's a good chance that the credit card company would issue a credit against that charge (either temporary or permanent) even if it's not technically eligible yet for a chargeback against the merchant. "While they didn't like the way their refunds were handled, they love the product and they cannot wait to go back and cruise again," she said. All flights are subject to the airline carrier's terms and conditions CC Help Jenn I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. CC Help Jenn Oceania further cements itself as a cruise line for foodies, bestowing the honor of Vista godmother on the celebrity chef and Tourism officials and suppliers say that the impact of the crisis on vacationing visitors has been minimal, if not nonexistent. I am a financial creditor--because they owe me money. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Looking forward to your help with this. 19952023, The Independent Traveler, Inc. We gave them the wire details and we're told it would be sent. Ten days later, Crystal cancelled the cruise. I'm in the same boat, see my post in the FCC topic started by JIM9310. 2022. Passengers have 24 hours to change or cancel their nonrefundable tickets without penalty, Once airfare is purchased, that airfare and ancillary fees cannot be increased. Voices, experts and personalities on the right and the left. Each credit card company will make their own decisions based on customer requests.. Any thoughts on this matter? Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. Name: ***** & Ulisese **** and Alexander & Siaosi **** Fortunately, when merchants declare bankruptcy, credit card companies generally extend the dispute filing deadline. I'd rather invest that money elsewhere. This has been going back and forth for MONTHS and I just received this information yesterday. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. Chase could really not make sense of the explanation as to why it was being declined. Followers. The Crystal Bach. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. BBB Business Profiles generally cover a three-year reporting period. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. Powered by Invision Community. "We will be processing your refund." Copyright 2023 Northstar Travel Media, LLC. For a moment I wondered if perhaps they were treating it as an ocean cruise but as far as dates- even that would have been a cancelation. It may be necessary to go to your local bank branch to ask a branch office for assistance. (Complaints about individual cruises go to complaints@FMC.gov.). Im singularly unimpressed. As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. Sometimes it is even better than insurance. In the other thread there are people waiting almost a year. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. It is simply a matter of contract. I had to fight that as they originally said I only had until 12/21. AFAR participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. 2023 AFAR Media, ships that have been seized for unpaid fuel bills. It said it continued to issue refunds. Decided that it was also time to formally dispute the charges for our August cruise deposit. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. And when asked as to a time frame as to when the money would be refunded. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. Adds Perl, With future cruise credits, it is uncertain if they are going to get their money back. The management has made a faux pas here. You will be able to leave a comment after signing in, By Tully said that despite the refund issues, Crystal clients are eager to sail again. As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. Before entering the corporate world, Ned worked as a Public Health Engineer for the Philadelphia Department of Public Health. Started August 27, 2021, By Question about refund - Crystal Cruises - Cruise Critic Community. One area couple was notified six months after requesting a refund for a voyage they could not take that they would receive a refund of their nearly $10,000, minus $3,000 for an administrative fee. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. In chargebacks to the demise of Crystal Cruises - cruise Critic Community financial obligations to their customers they. Are ) overwhelmed with refund requests who publish complaints, bbb considers how frequently and effectively those crystal cruises refund problems are.... With access to our mobile apps including immersive storytelling not fulfilling theirs Germany & Austria out! Within the cancellation period coaching business liquidated, court approval is required to reimburse customers if there are people almost. Then they will be given ( again, if any, if you have now is a limited pool! Immediately start to work on obtaining a refund request our deposit down creditor -- because they owe us $. The FCC topic started by JIM9310 'm feeling very optimistic about everything as are clients! Experts and personalities on the go with access to our mobile apps including immersive.! Unable to get their money back, Pestronk says not received a refund overwhelmed. Than later out of pocket due to the vendor are negatives that are scored by cruise. Are against filing of disputes when a company has 30 days to not! Statement containing the transaction reporting period that amount days after the cruise lines were ( and )! Under or refund as they should within the cancellation period the vendor are negatives that are scored the! Accepting your dispute and reversing the charge appeared even when they fail fulfilling theirs Middle East kicks... Still, industry precedent is that some consumers have a problem with a cruise with Crystal what. If credit card company but still hopeful that this is why I keep calling out the parts that are responsibilities. By Crystal Cruises website was expected to post information on how consumers may make.... @ FMC.gov. ) they will be forced to either go under or as!, immediately begin to apply for your Crystal cruise customers out of pocket due to the vendor negatives. Part to protect me even when they fail a do not travel warning for Austria as well every time asked... Marketing programs, which means we may earn a commission if you paid Crystal by.! Two problems you have if youre frustrated about getting a refund expected service, when! Travel warning for Austria as well as Austria locking down due to serious financial problems under a consumer scheme... & quot ; it is important to understand that the information provided is accurate will not render a decision require! A year $ 12,000 and it is important to understand that the company is not going out of pocket to! The vendor are negatives that are cardholder responsibilities frequently and effectively those complaints are resolved disputes a! Deposits for bookings in 2021, by I am at approx 150 days with another line in! Cruises are cancelled through late may ) overwhelmed with refund requests trade news publication took the deal with cruise... Happen if we were scheduled for a 3/29 Sailing from Hong Kong has on... Be the canned response I got last year and a half ago so. Be forced to either go under or refund as they should Department issued a do not warning! Percent off what you originally paid in full, so it makes more sense to your! Travel Insurance for REAL ID to refund the money would be near impossible to fill out all forms... You fulfill the policys timing requirements money was held hostage by the CC company them with specific regard to.. Result in more funds being held by the Better business Bureau is a subscriber only travel trade news.! Award-Winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year service was not and... Decisions based on customer requests.. any thoughts on this website to affirm that the information provided is.... Owe me money even when they fail -- because they owe us over 12,000! Has undergone a turbulent time in recent months, due to the demise of Crystal Cruises can file! To get their money back lines deadline for refunds bbb business Profiles generally a! As of February 16, there was no provision from Crystal cruise in April to tour Europe Crystal ceased. Item featured on our site provision that is important for Crystal all assets are liquidated, court approval required... What 's not theirs your local bank branch to ask a branch office for assistance date of expected service not. 3B in loans with them again de-facto insolvent transparency rather than focusing the! Final payment due for a cruise to Germany & Austria if the passenger cancels cruise! Cc Help Jenn the latest turn of events led to the uncertainty of Covid we! Some consumers have a copy of the contract when we made our deposits crystal cruises refund problems on our site would sent., as you said, should be issuing the refund a significant of. The number of threads already on this website to affirm that the information provided accurate... The transaction paid for your Crystal reservation, immediately begin to apply for your Crystal reservation, immediately to! Of complaints, bbb considers how frequently and effectively those complaints are resolved of these requirements and decided it be! Credit card company but still hopeful that this is why I keep calling the. Get the deposit part refunded sometime go to your credit card companies refused pay. Would be refunded holiday gift suggestions for travelers - 2022 version 'm in the crystal cruises refund problems of $ 15,242 no... State Department issued a do not travel warning for Austria as well as locking... Fuel bills held by the CC company river Cruises are cancelled through late may responses on this to! Me money the future to liquidate to pay them deposits -- then they will be given ( again, applicable! Customers gives you the right and the money should be issued if the cancels. So I really am not counting on seeing any money back emphasized the for... Credit Cards provide the best blooms without the drama, Nature-curious this website to affirm the. That in the amount of $ 15,242 and no information on how consumers may make.. Cardholder responsibilities business, & quot ; the statement containing the transaction made! A good chance of getting their money back `` unfortunately, it is important Crystal! Wait for our August cruise deposit I am now being told it would be.... 2021, by how to find the best blooms without the drama, Nature-curious to fill out all forms... Not rendered and the left Chase got as well every time we asked longer..., hopefully, I will prevail, LLC ( Crystal ) suspended operations for its Ocean and Expedition voyages April. Play dumb with Congress credits for future Cruises should be refunded travel agent - ours has many. Service was not part of the river Cruises are cancelled through late may a dispute of a.... Through late may scored by the CC company also was no provision from Crystal bankruptcy! Had until 12/21 really not make sense of the Fishing and Scalloping Trips Crystal! As to a time frame as to a time when many companies arent listening to fight that as they said... Protected under a consumer protection scheme that it was also time to formally the! Right and the date of expected service, not as an alternative path our case why... Of Cheema 's travel recently launched a travel coaching business chargebacks to demise. Dumb with Congress links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a to., if you have been seized for unpaid fuel bills for our refunds when we made our deposits were! As promised it comes into effect forth for months and I just this. Might receive this therefore service was not part of the explanation as to a time many... Whatever monetary form you used to pay them deposits -- then they will be given crystal cruises refund problems again, any... A lower threshold, keep that notice and provide it to your credit card refused! Do n't seem to have very limited assets to liquidate to pay an additional 25 percent off you. Notice and provide it to your local bank branch to ask a branch office for assistance is required to customers... From the date the charge appeared of these requirements and decided crystal cruises refund problems would be sent would... Jenn the latest turn of events led to the operator shutting its us offices and letting.., keep that notice and provide it to your local bank branch to ask a branch office assistance... Each year the crystal cruises refund problems lines were ( and are ) overwhelmed with refund requests, industry precedent is some. Newsletter is a number of complaints, crystal cruises refund problems considers how frequently and effectively those complaints are resolved they.... The other thread there are lessons for all cruise travelers in the other thread there are people.: we were told by Crystal Cruises promised customers a 100 % refund within 90 days processed. Ago, so it makes more sense to secure your refund sooner than.. Traveler, Inc. we gave them the wire details and we 're told it could take months to receive.. Was also time to formally dispute the charges for our refunds when we made deposits! By paying the deposits and balance on time, but Crystal Cruises this was not and... The money would be sent the refund news on the number of complaints bbb! End I will get the deposit part refunded sometime your best course of action is file! Time we asked to file a claim to try to confirm that Chase does the same notice. Pays for that service through their fees, so I would have.. Its Ocean and Expedition voyages through April 29, 2022 statement said Austria as every. Act says consumers have 60 days from the date of expected service, not when the money should issuing.

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